Regional Manager at Shoprite Group of Companies

Purpose of the Job    

• Step into a high-impact leadership role as a Regional Manager, where you will take full ownership of the performance, compliance, and operations of Medirite Instore Dispensaries and Medirite Plus Stores across your region.
• In this role, you’ll drive regional success by executing strategic operational plans, leading high-performing teams, and embedding a culture of excellence across all stores. You will be accountable for delivering strong financial results, ensuring consistent execution of company standards, and proactively managing risk through strict adherence to policies and procedures.
• Working closely with the Senior Regional Manager, you will lead and develop Area Managers, ensuring alignment, capability, and performance across the region. This is your opportunity to make a real impact by shaping the success of a growing retail healthcare business.
• This role will be based in Centurion, Gauteng.

Job Objectives    

COMPLIANCE

• Ensures stores comply with all legal and regulatory requirements.
• Oversees audits to ensure adherence to company policies, procedures and standards to ensure consistency and mitigate risk.
• Implements corrective actions as necessary to address compliance issues.
• Follows up on corrective action to mitigate risk.

BUSINESS ACUMEN

• Aligns regional strategies with overall company objectives.
• Develops and implements business plans and priorities to enhance the region’s operational performance and achieve business goals and objectives.
• Analyses and interprets reports and financial statements, such as the Profit and Loss, reports and dashboards to monitor performance and implement strategies / plans to achieve financial results.
• Implements appropriate corrective action to improve input and results as needed.
• Compiles and presents monthly and quarterly reports for the Senior Operations Manager on regional performance, challenges and opportunities with recommendations, actions plans and associated accountabilities.
• Assesses and improves the efficiency and effectiveness of work processes.
• Remains updated on industry trends and incorporates innovations into regional operations.
• Identifies opportunities for growth and expansion within the region.

NEW BUSINESS DEVELOPMENT

• Identifies new business opportunities through sourcing potential sites for Medirite Plus.
• Engages with respective stakeholders to secure new business opportunities.
• Continues building relationship with various stakeholders.
• Manages the end-to-end new store opening process.
• Works with the new store project and functional teams as well as own regional team to ensure a smooth store opening.
• Allocates and manages resources in line with the new store opening responsibility and task list.
• Escalates issues and challenges timeously to mitigate risk leading up to opening.
• Allocates resources accordingly post opening to ensure support to branch.

RETAIL OPERATIONS MANAGEMENT

• Oversees daily operations of areas within the region through the Area Managers.
• Defines operational goals, targets and plans with Area Managers that are broken into actionable steps to be followed and tracked.
• Implements plans through Area Managers to enhance operational performance and achievement of targets.
• Ensures stores are merchandised in line with expected standards and are visually appealing to drive sales and maintain brand integrity.
• Ensures promotional and marketing initiatives are executed as per marketing plans and expected standards to drive sales.
• Ensures that plans in place to reduce shrinkage and waste are adhered to and remedial action is taken where required.
• Conducts cyclical store visits to ensure alignment to commercial and operational goals as well as standards.

CUSTOMER SERVICE (Customer Centric Approach) 

• Ensures all stores deliver exceptional customer service through embedding and recognising desired behaviours.
• Ensures stores are visually appealing and clean to enhance the customer experience.
• Ensures customer complaints are expressly dealt with.

PEOPLE MANAGEMENT (People-Centric Approach)

• Drives integration and coherence between the Front Shop and Dispensary.
• Leads and mentors the Area Manager.
• Ensures effective recruitment, training, and development of employees within the region.
• Conducts regular performance evaluations of Area Managerss and provides feedback to improve performance.
• Fosters a positive and collaborative work environment.
• Optimises resources for improved productivity, goal achievement and customer experience.

COLLABORATION AND COMMUNICATION:

• Facilitates effective communication between the Area Manager and Store Management.
• Collaborates with own regional team to drive performance, support team development and implement business imperatives to achieve regional goals.
• Develops and delivers effective communication strategies to address issues, share information, and celebrate achievements.
• Collaborates with other Regional Managers and Home Office Functional teams to continually refine business processes and improve results.
• Maintains effective relationships with Checkers / Shoprite Divisional Management.

Qualifications    

Essential

• Matric
• Bachelor of Commerce degree or equivalent

Desirable

• Bachelor of Pharmacy degree

Other

• Valid drivers license

Experience    

Essential

• +5 years experience in the retail pharmacy industry.

Knowledge and Skills    

KEY ROLE COMPETENCIES

• In-depth knowledge of retail operations, sales strategies, and best practices.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities
• Ability to work independently and make informed decisions.
• Takes accountability and ensure direct reports are held to account on agreed performance standards.
• Multitasking ability to handle various responsibilities simultaneously.
• Works effectively under pressure.
• Delegates tasks appropriately to achieve goals.
• Resolves conflicts, whether related to customer complaints or employee issues.

SKILLS

• Familiarity with SAP retail and Unisolv dispensing systems.
• Proficiency in interpreting various performance / financial reports.
• Documents and shares performance metrics with management for ongoing improvement.

WORKING CONDITIONS

• Frequent travel within the designated region to visit stores.
• Travel to outlying areas will require time away from home.
• Flexibility to work extended hours, including evenings and weekends, as needed.

Closing Date    

• 2026/04/07