Regional Manager : Specialist Transactional Solutions at Absa South Africa

Job Summary

To provide leadership and manage the Relationship Banking Payments team, Provide Transactional Payment solutions which include Merchant Acquiring and Physical Cash Management Solutions to enable the execution and achievement of agreed business targets, and ensure that performance is in line with the Relationship Banking strategy and objectives. Position Absa as the market leader with regards to Merchant Acquiring and Physical Cash Management Solutions in the SME & Commercial Banking Segments.

Job Description

• Lead and manage the Transactional Payments Solutions team in the designated portfolio in the region
• Coach and mentor the Transactional Payments Solutions team through either working 1 on 1 with the team in the designated portfolio and ensure appropriate training is delivered to support staff development goals.
• Assess team competencies, performance, efficiency and productivity through measurement and observation to ensure the team are aware of and capable of delivering their responsibilities.
• Ensure availability of appropriate skills base in order to provide clients with Transactional solutions (products/service) through skills management and matching these skills with client environments.
• Ensure the effective application of human resources and people management processes within operations to all the market environments (both internally and externally).
• Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance, so that the team achieves its maximum potential.
• Ensure all HR processes, according to ABSA policies and procedures, are followed.
• Lead and implement regional operational sales tactics and plans for the execution of strategy that is aligned with the Transactional Solutions regional strategic intent, with knowledge of the geographical drivers within portfolio.
• Ensure close collaboration between Regional Transactional solutions team, product and segment stakeholders that will increase sales penetration levels and production volumes within portfolio.
• Monitor pricing, margins and profitability within the applicable mandate for the Transactional Solutions portfolio.
• Lead and implement and execute sales campaigns within the portfolio to boost sales in line with national and regional strategic intent.
• Lead, Implement and monitor sales channel requirements in both the internal and external environment across all segments.
• Implement the nationally agreed Customer Value Proposition and strategy and ensure client satisfaction targets are exceeded through random sampling of customer feedback through direct contact.
• Contract and manage Service Level Agreements with all relevant stakeholders within portfolio.
• Support the Regional Product Head through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to Regional Product Head.
• Provide reports to the Regional Product Head on market share growth and new business acquisition within the internal and external environment.
• Co-ordinate, manage and communicate the Transactional Solutions budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Establish and maintain relationships with key stakeholders (e.g. Product, Segment, Operations, Absa Group Operations, etc.) to effectively co-ordinate the value chain thereby ensuring efficient transactional workflows and optimal client service delivery.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)