Regional Manager - The Body Shop at Clicks Group

Introduction

• Are you passionate about retail and service excellence? Are you confident to lead a management team across a number of stores within a geographical area to deliver a competitive advantage for the brand?
• Exciting and challenging opportunities have become available for a Regional Manager to work within the Operations department of The Body Shop. The successful individual will report to the General Manager and will be responsible for stores within the Inland region.

Job description

Job Purpose:

• To deliver a cost effective operational strategy and service excellence by leading and influencing operational teams and selected flagship stores in order to deliver the regions sales and operating profit targets leading to a competitive advantage for the brand.

Job Objectives:

• To recommend and drive regional business opportunities resulting in Sales and Operating Profit growth, while reinforcing the brands competitive edge.
• To assume full accountability for the regional profit and loss and lead the team in delivering the financial performance for the region.
• To deliver continuous business process improvements within the region that improves operational execution and manages risk.
• To monitor regional performance, identify and analyse trends, report on business performance and ensures appropriate actions are taken.
• To be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive a culture of customer service excellence that results in a great customer experience and increase in club card participation to set targets.
• To effectively engage, persuade and influence stakeholders to provide regional insights and trends to NSSC that informs range, pricing and promotions, customer and people strategies to increases brand equity, gains market share, creates differentiation and improves the value offering.
• To drive and deliver the store expansion growth targets for the region that delivers convenience to the customer.
• To effectively lead and direct the teams in the selected large stores to deliver on all agreed KPI’s.
• To deliver the people strategy that ensures on-going pharmacy and professional development, capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda.
• To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance.
• To drive and ensure adherence to HR policies and procedures aligned to corporate governance.

Minimum requirements

Job related knowledge:

• Retail Management
• Financial Management
• Risk Management
• Human Resource Management
• Change Management
• Business Acumen

Job related skills:

• Commercial and Entrepreneurial Awareness
• Communication Skills
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Able to motivate people
• Persuading Skills

Experience:

• Minimum 3 years' senior operational management experience within a multi-site environment
• Extensive retail / FMCG store operations experience
• Extensive people management and leadership experience of middle management employees
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) - External applicants

Essential Competencies:

• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Persuading and Influencing
• Deciding and Initiating Action
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks