Regional Medirite Plus Manager- CPT at Shoprite Group of Companies

Purpose of the Job    

• We are looking for a results-driven and commercially astute Regional Manager (Frontshop) to lead and grow the performance of our Medirite Plus frontshop retail stores. This role is ideal for a strong retail leader who thrives on delivering sales, driving operational excellence, and building high-performing teams within a health and beauty retail environment.
• You will be accountable for maximising regional profitability and driving the sustainable growth of a portfolio of stores by creating an optimal trading environment. This includes operationalising tactical plans to enhance retail practices and systems, strengthening in-store execution, and ensuring consistent delivery of standards across all branches.
• Through strong leadership, you will support, guide, and hold Branch Managers accountable for performance, while ensuring teams are aligned to deliver an exceptional customer experience and exceed business targets.
• If you are passionate about retail, thrive on driving performance, and enjoy developing teams to deliver results, this role offers the opportunity to make a meaningful impact across the region.
• This role is based in Cape Town, Western Cape.

Job Objectives    

Key Responsibilities

People management

• Lead the effective management of human resources within the region.
• Maximize sales turnover per employee (sales per FTE) throughout the region.
• Plan and implement branch structures to reflect business requirements in line with company standards (every shop to have minimum key holders, viz branch manager; assistant / trainee managers).
• Plan and implement optimal staffing and scheduling requirements based on branch turnover and trading hours.
• Mentor and coach branch managers in retail leadership and business / sales management skills.
• Identify and develop talent through effective succession planning implementation, recruitment of employees and meeting EE targets in the region.
• Lead and implement consistent performance management of the region as per statutory and company standards.
• Maintain statutory and company standards by means of progressive counselling and disciplinary procedures.

Increase Regional Profitability 

• Drive sales and profit growth in line with budget and prior year performance.
• Ensure optimal store operations through stock availability, promotions, trading hours, and store standards.
• Manage stockholding, ordering practices, and wastage to minimise shrinkage and markdowns.
• Analyse key performance reports and implement corrective actions to improve results.
• Support Branch Managers to deliver strong financial and operational performance.
• Identify opportunities to enhance store performance, including refurbishments and new store openings.

Report on Regional Profitability

• Monitor and report on regional sales, costs, and profit performance against budget and prior year.
• Ensure accurate and timely store-level reporting and drive accountability for results.
• Identify underperformance and implement corrective actions to address gaps.

Regional Customer Satisfaction

• Drive increased customer count and basket value across the region.
• Ensure high standards of customer service and store experience are consistently maintained.
• Support store teams to effectively manage customer expectations and resolve complaints.

Regional Risk Management and Compliance Assurance

• Ensure compliance with health, safety, and risk requirements in line with statutory and company standards.
• Monitor adherence to company policies, procedures, and systems across all stores.
• Use exception and store portal reporting to identify risks, prioritise store visits, and address issues proactively.

Qualifications    

Education

• Grade 12 (essential)
• Retail management diploma (desirable)

Other

• Valid driver's licence

Experience    

Essential

• Minimum 5 years Retail Branch Manager experience.
• Experience in FMCG / Retail operations.
• Exposure to merchandising, stock management & retail standards.
• Strong people management & performance management.

Desirable

• More than 5 years Retail Branch Manager experience.

Knowledge and Skills    

Job Knowledge

• Strong understanding of retail operations within a frontshop environment (health, beauty, and FMCG).
• Sound understanding of financial drivers including sales growth, gross profit, shrinkage, and cost control.
• Knowledge of merchandising standards, promotional execution, and category management (health, beauty, personal care).
• Knowledge of stock management practices, including replenishment, stockholding, and expiry management.
• Familiarity with retail operating systems (e.g. StorePortal, SHOPPOS,SAP).
• Basic understanding of HR processes and labour/IR practices within a retail environment.

Key Skills

• Proven ability to manage and optimise frontshop retail operations.
• Strong commercial acumen with the ability to drive sales, basket value, and profitability.
• Effective stock management and inventory control to ensure high availability and minimal wastage.
• Strong focus on customer experience, service excellence, and complaint resolution.
• Ability to lead, coach, and develop store management teams.
• Strong communication, problem-solving, and decision-making skills.
• Ability to analyse store performance data and implement practical improvements.

Closing Date    

• 2026/04/08