Regional Operations Manager – Multi-Property Portfolio - JHB at Datafin Recruitment

ENVIRONMENT:

• Our client is seeking a seasoned and commercially driven Regional Operations Manager – Multi-Property Portfolio to lead and optimise performance across a portfolio of hotel and casino properties in South Africa and Botswana.
• This is a senior leadership role responsible for driving operational excellence, revenue growth, and brand consistency across multiple sites.
• You will provide strategic oversight to property leadership teams, ensuring alignment with Group objectives while maintaining the highest standards of guest experience, compliance, and profitability.
• The role is ideal for a leader who thrives in a complex, multi-site environment, with the ability to balance strategic thinking and hands-on operational leadership.

DUTIES:

Portfolio Leadership & Performance

• Provide strategic and operational oversight across 8 properties, ensuring consistent delivery of brand standards and guest experience excellence
• Lead and manage the performance of General Operations Managers, driving accountability, development, and high performance
• Embed Group strategy at property level, ensuring alignment with commercial, operational, and governance frameworks
• Drive operational efficiency and consistency across all business functions

Commercial & Financial Management

• Drive revenue optimisation strategies across gaming, hospitality, conferencing, and entertainment
• Oversee budgeting, forecasting, and financial performance across the portfolio
• Monitor key performance indicators and implement initiatives to improve profitability and operational performance
• Identify opportunities for growth, expansion, and operational improvement

Compliance & Governance

• Ensure full compliance with gaming regulations, hospitality legislation, and licensing requirements across South Africa and Botswana
• Maintain strong oversight of risk, audit, and internal control frameworks
• Ensure adherence to health, safety, and labour regulations across all properties

Guest Experience & Brand Standards

• Drive consistent delivery of a high-quality, differentiated guest experience across all properties
• Oversee guest satisfaction, reputation management, and quality assurance frameworks
• Implement strategies to enhance customer loyalty and repeat business

Leadership & Stakeholder Management

• Build and lead high-performing teams, with a focus on succession planning, leadership development, and transformation initiatives
• Act as a senior representative of the Group, managing relationships with regulators, government bodies, shareholders, and key stakeholders
• Foster strong collaboration between Head Office and property-level leadership teams

Requirements

• Minimum 10+ years’ senior leadership experience within hotel, casino, gaming, or integrated resort operations
• Proven track record of managing multi-property or regional operations
• Strong experience in driving operational strategy, revenue growth, and service excellence
• Experience operating across multiple regulatory environments (cross-border experience advantageous)
• Demonstrated ability to lead large, geographically dispersed teams
• Strong commercial acumen with experience managing budgets, forecasts, and financial performance
• Excellent stakeholder engagement skills, including experience working with regulators and government bodies

Qualifications

• Matric
• Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field

Operational Requirements

• Valid driver’s licence and willingness to travel when required
• Ability to work extended hours, including weekends and public holidays
• Comfortable working in a smoking environment
• Will be required to obtain a Gaming Licence