Regional Sales Operations Manager-WC at Engen

What you will have done before

Baseline:

• NQF Level 7 (Degree in Marketing, Sales, Finance, Business or related)
• 10 years' experience in Retail Sales & Marketing, including people management, franchise & FMCG.

Advantageous:

• Experience in managing a Sales team
• Experience in managing a business department

What will you be doing

FINANCIAL PERFOMANCE

• Drive regional profitability and sales through Retail initiatives with the sales team.
• Manage sales forecasts to meet or exceed targets.
• Turn around underperforming sites in your region.
• Contribute to the National Sales Capex/Opex plan and develop the regional budget.
• Ensure accurate budget indicators for tracking and controlling the regional budget.
• Monitor and report on monthly Capex/Opex spend and budget variances.
• Authorize expenditures within assigned limits.

BUSINESS PROCESSES

• Develop and implement regional and area-specific business plans with the team.
• Monitor performance against targets; develop contingencies to meet operational goals (e.g., RSD, NPS, Planograms, ROI).
• Ensure Retail Standards Compliance by managing audit findings and adherence to CPA regulations
• Manage dealer selection in line with regional targets and review quarterly dashboard results.
• Implement corrective action plans and ensure monthly call plans are in place.
• Define call plan objectives and compile monthly reports.
• Ensure strategy roll-out and identify sites for upgrade.

CUSTOMER SUPPORT AND STAKEHOLDER ENGAGEMENT

• Manage the relationship between Engen and dealers in your specific region through active participation in RAC and GAP meetings
• Ensure Regional Sales and Operations alignment with customer and stakeholder policy procedure.
• Engage internal customers and stakeholders on service delivery needs for your specific region and ensure that related SLAs are in place and adhered to.

STAFF DEVELOPMENT AND MANAGEMENT

• Ensure HR process compliance in the region
• Engage in talent management by developing Individual Development Plans (IDPs)
• Manage staff performance through contracts, reviews, and talent discussions.
• Enhance team effectiveness through knowledge transfer and skill development.
• Foster team building through coaching and mentoring.