Regional Technical Service Manager - In Vitro Diagnostics at Danaher Corporation

Key Responsibilities:

• Field Service Management: Oversee assignments for customer support, manage the installed base for Field Service Engineers (FSEs), and make periodic adjustments.
• KPI Achievement: Establish and drive Key Performance Indicators (KPIs) for the region by setting customized goals.
• Regional Support: Provide Sub-Saharan service and installation reporting, and general support to Regional Sales Managers and Channel Partners.
• Service Operations: Utilize Danaher Business System (DBS) to manage and track service department progress, oversee service delivery, and manage service escalations to improve customer turnaround time (TAT).
• Inventory and Invoicing: Manage inventory and ensure timely invoicing of Service Work Orders (SWO).
• Channel Partner Management: Coordinate and direct service delivery activities of channel partners and distributors across RSA and SSA.

Essential Requirements:

• Financial Management: Support regional services P&L, manage expenses, revenue plans, and financial performance targets.
• Strategic Input: Contribute to the development and execution of service strategies, business development, and performance objectives.
• Operational Objectives: Establish and delegate operational objectives, supporting the strategic goals of Radiometer.
• Leadership and Mentorship: Provide guidance, mentorship, and lead by example to drive excellence in execution and performance.
• Team Talent Management: Manage training needs, performance, and engagement of the field team, acting as an advisor, facilitator, mentor, and leader.

Preferred Experience:

• Cost Control: Manage service revenue, collectables, service contracts, and spares/consumables billing. Prepare and submit yearly service budgets.
• Cross-Unit Collaboration: Frequently interact with other unit managers to review business objectives and set goals.
• Policy Enforcement: Enforce service policies and procedures.
• Channel Partner Support: Manage and support channel partners and third-party service providers.
• Proven Management Experience: 3-5 years of demonstrated success in managing a technical services team.