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  • Posted: Jan 23, 2025
    Deadline: Not specified
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    Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whats next a...
    Read more about this company

     

    Regional Technical Service Manager - In Vitro Diagnostics

    Key Responsibilities:

    • Field Service Management: Oversee assignments for customer support, manage the installed base for Field Service Engineers (FSEs), and make periodic adjustments.
    • KPI Achievement: Establish and drive Key Performance Indicators (KPIs) for the region by setting customized goals.
    • Regional Support: Provide Sub-Saharan service and installation reporting, and general support to Regional Sales Managers and Channel Partners.
    • Service Operations: Utilize Danaher Business System (DBS) to manage and track service department progress, oversee service delivery, and manage service escalations to improve customer turnaround time (TAT).
    • Inventory and Invoicing: Manage inventory and ensure timely invoicing of Service Work Orders (SWO).
    • Channel Partner Management: Coordinate and direct service delivery activities of channel partners and distributors across RSA and SSA.

    Essential Requirements:

    • Financial Management: Support regional services P&L, manage expenses, revenue plans, and financial performance targets.
    • Strategic Input: Contribute to the development and execution of service strategies, business development, and performance objectives.
    • Operational Objectives: Establish and delegate operational objectives, supporting the strategic goals of Radiometer.
    • Leadership and Mentorship: Provide guidance, mentorship, and lead by example to drive excellence in execution and performance.
    • Team Talent Management: Manage training needs, performance, and engagement of the field team, acting as an advisor, facilitator, mentor, and leader.

    Preferred Experience:

    • Cost Control: Manage service revenue, collectables, service contracts, and spares/consumables billing. Prepare and submit yearly service budgets.
    • Cross-Unit Collaboration: Frequently interact with other unit managers to review business objectives and set goals.
    • Policy Enforcement: Enforce service policies and procedures.
    • Channel Partner Support: Manage and support channel partners and third-party service providers.
    • Proven Management Experience: 3-5 years of demonstrated success in managing a technical services team.

    go to method of application »

    Customer Support Coordinator

    In this role, you will have the opportunity to:

    • The Customer Support Coordinator will be responsible for all contract actions.
    • Invoicing of DX and LS cash jobs.
    • Action all IMF’s and Africa IB corrections.
    • Install Base updates.
    • Action internal and external emails.
    • Reception
    • Fleet Expenses Collection
    • The processing of requests and administrative duties will be performed in adherence to the company’s objectives, policies and procedures.

    Customer Support Administrative tasks

    • Action all internal and external emails and queries
    • Action contract renewal
    • Perform tasks related to the IMF process as stipulated in the standard work.
    • Create and action PM demands
    • Prepare and manage quotes as per the standard work.
    • Invoicing of Cash jobs performed
    • IB corrections, site swops, IB status
    • Perform any incidental task as requested by the customer support department leadership.
    • Work closely with commercial operations and internal support functions to drive growth and continuous improvement.

    Reception Duties:

    • Responsibilities around administration and security as well, to set first impression for guest entering our organization which can have a huge impact on the way client view us, answering incoming calls and transfer to the correct department
    • data entry for all visitors, interacting with staff members, handling basic customer service issues and
    • responding to email inquiries online. also, to provide key administrative support and lend a helping hand with special projects.

    Fleet Expenses Collection:

    • collect and capture all fleet expenses ODO reading for Finance department, this helps to keep trac of mileage per vehicle.
    • Customer Statements, assist with reprint and resend statement from AR mailbox.

    The essential requirements of the job include:

    • Excellent organizational competencies with attention to detail.
    • Enthusiastic with strong communication skills.
    • Knowledge of Excel
    • Good IT skills and knowledge of Oracle and SM and Quest required. 
    • Participate in DBS activities to drive continuous improvement

    Method of Application

    Use the link(s) below to apply on company website.

     

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