Customer Support Coordinator at Danaher Corporation

In this role, you will have the opportunity to:

• The Customer Support Coordinator will be responsible for all contract actions.
• Invoicing of DX and LS cash jobs.
• Action all IMF’s and Africa IB corrections.
• Install Base updates.
• Action internal and external emails.
• Reception
• Fleet Expenses Collection
• The processing of requests and administrative duties will be performed in adherence to the company’s objectives, policies and procedures.

Customer Support Administrative tasks

• Action all internal and external emails and queries
• Action contract renewal
• Perform tasks related to the IMF process as stipulated in the standard work.
• Create and action PM demands
• Prepare and manage quotes as per the standard work.
• Invoicing of Cash jobs performed
• IB corrections, site swops, IB status
• Perform any incidental task as requested by the customer support department leadership.
• Work closely with commercial operations and internal support functions to drive growth and continuous improvement.

Reception Duties:

• Responsibilities around administration and security as well, to set first impression for guest entering our organization which can have a huge impact on the way client view us, answering incoming calls and transfer to the correct department
• data entry for all visitors, interacting with staff members, handling basic customer service issues and
• responding to email inquiries online. also, to provide key administrative support and lend a helping hand with special projects.

Fleet Expenses Collection:

• collect and capture all fleet expenses ODO reading for Finance department, this helps to keep trac of mileage per vehicle.
• Customer Statements, assist with reprint and resend statement from AR mailbox.

The essential requirements of the job include:

• Excellent organizational competencies with attention to detail.
• Enthusiastic with strong communication skills.
• Knowledge of Excel
• Good IT skills and knowledge of Oracle and SM and Quest required. 
• Participate in DBS activities to drive continuous improvement