Regulatory and Quality Assurance Manager at Signature Cosmetics

Job Description
RESPONSIBILITIES

• Prepare and submit regulatory documents, including pre-market submissions, post-market surveillance reports, and product registrations to relevant regulatory authorities
• Review product labeling and promotional materials to ensure compliance with regulatory requirements
• Collaborate with cross-functional teams, including R&D, Quality Assurance, and Marketing, to provide regulatory guidance throughout the product lifecycle
• Monitor changes in regulations and assess their impact on the company's products and operations
• Support audits and inspections by regulatory bodies, ensuring readiness and compliance
• Develop, manage and review the quality management system in support of ISO 9001: 2015 accreditation
• Develop, implement, and review policies and procedures in support of an effective quality management system
• Maintain effective internal and external control systems that ensure compliance with standards, policies, and procedures
• Consult with various business units to ensure compliance to all processes and procedures
• Monitor and evaluate the application and effectiveness of the quality management system in all aspects of the organization.
• Identify and implement corrective measures and escalate areas of concern to line manager
• Ensure that all complaints are accurately logged and completed in full on the system
• Ensure Non-Conformance Reports (NCR) are available for analysis and action plans are in place to prevent or reduce re-occurrence
• Design and implement a SOP to manage returns and or recalls though full traceability including but not limited to batch number tracking
• Ensure full compliance to all national and international Quality Management Standards and relevant legislation
• Provide input to country specific requirements for the exporting of Finished Goods (FG’s)
• Review defects/deviation rend reports and ensure action plans are in place
• Create an environment of compliance, continuous improvement, and sustainability in support of effective client relationships and improved value-added services.
• Ensure the relevant processes are in place to organise, coordinate and obtain the relevant certification including ISO certification
• Develop, implement, and conduct internal quality assurance audits
• Organise, prepare and co-ordinate external quality assurance audits
• Prepare and issue audit reports inclusive of findings and an action plan with the required corrective measures to be achieved within established timelines and or SLA’s
• Ensure internal and external audit action plans are followed up, and manage all areas of non-compliance, according to established timelines and or SLA’s
• Manage product information files and ensure that they are in line with national quality assurance standards and ISO requirements
• Ensure that all documentation (Certificate of Compliance (COA), Material Safety Data Sheet (MSDS), Certificate of Analysis (COA) is filed according to required standards, and in line with customer confidentiality requirements
• Compile, analyse and retain required reports including but not limited to audits reports, non-conformance reports for internal and external customers, complaints, statistical reports, and management review reports
• Develop, implement and monitor a customer complaints management system
• Ensure that customer complaints are recorded, processed, and closed within agreed timelines and according to required standards.
• Ensure that correct measures are implemented, and accurate records are maintained

REQUIREMENTS 

• Grade 12 or equivalent is required
• Qualification at NQF level 7 BCom, BSc, BA in business administration, quality management or related field is required
• Certification in quality management is a requirement
• A valid code 8 driver’s license