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  • Posted: Aug 29, 2019
    Deadline: Not specified
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  • Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. Clickatell was the first company to enable a web to mobile app from any website in the world and, harnessing over a decade of insight into the complexities of...
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    Relationship Manager - Enterprise Accounts

    • Creating sales strategy / plan to generate revenue and address our client’s business needs.
    • Create and building long-term relationships with key clients.
    • Addressing customer concerns and complaints.
    • resolve any issues that arise to ensure customers are satisfied with our services.
    • safeguard our revenue and retain our customers
    • Advise clients on creating profitable processes
    • Act as point of contact for complaints and escalate issues as appropriate
    • Help sales team up-sell or cross-sell services and products
    • Study competition to find new ways to retain customers
    • Set sales and revenue targets and work diligently to meet them
    • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
    • Provide technical support to our customers with the goal to keep customers satisfied with the business's products.
    • Anticipating potential issues or providing unprompted support simply to improve the customers experience and further the business success

    ?The Capabilities of our Champion:

    • A customer-oriented attitude
    • High level communication and negotiation skills
    • Problem-solving aptitude and analysis skills
    • Ability to work well with a team
    • Technical Capacity.

    Our Champions journey so far:

    • Proven track record of meeting and exceeding targets
    • Background in customer service; industry knowledge is a plus
    • 10+ years proven experience as a Customer Success Manager or similar role

    Why you will love being here:

    • Competitive salary paid monthly
    • Medical aid contributions
    • Quarterly performance incentives
    • Pension fund contribution
    • Group life cover
    • Communication allowances
    • Undercover parking
    • Half day off on your birthday
    • 5 “personal” days leave a year, over and above your normal annual leave.
    • Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Clickatell on www.linkedin.com to apply

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