Reliability Technician (Gauteng) at Teraco

PURPOSE OF THE ROLE

• The Reliability Technician is responsible for the analysis, standardisation, and continuous improvement of maintenance activities in their entirety on all Teraco assets nationally, thus ensuring maximum system availability and uptime.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

Maintenance Management

• Active participation to support management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
• Active involvement in planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability.
• Consistent reviews of maintenance working methods to ensure all SLA & MSA’s are achieved.
• Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such.
• Co-ordinate, assess and review maintenance efforts to ensure all facilities maintained to Teraco standards.
• Ensure that all work performed is in accordance with established practices and procedures.
• Continuous and collaborative reviews of methods of procedures (MOP) including  to Electrical, HVAC, Fire detection & Suppression
• Where possible, standardise maintenance activities across all facilities.  
• Weekly review of all audits and tasks on the maintenance management system to ensure correct documentation has been uploaded and standards have been adhered to.
• Weekly status updates/reporting to relevant stakeholders, on all maintenance related tasks and audits
• Ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco Standards.
• Troubleshoot and perform effective root cause analysis to permanently resolve maintenance related issues. Adherence to timelines is critical.
• Incident and problem trend analysis
• Identify opportunities to move from Preventive to Predictive Maintenance.
• Respond to emergency calls for maintenance. 
• Perform administrative tasks as required. 

Compliance

• Maintain compliance in accordance with all relative policies and procedures.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS.
• Active participation for both external and internal audits 

Critical System Management

• Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLAs are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
• Ensure that the client communication process has been adhered to.

Data Centre Ethics 

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.

Requirements

SKILLS REQUIREMENT

• Excellent technical abilities.
• Excellent planning and co-ordination skills.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated 
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to potentially critical situations.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.
• Advanced Microsoft Office skills.
• Understanding and application of TPM Methodology.
• Intermediate Project Management skills.

Administrative duties 

• Ensuring compliance with internal policies and regulations.
• Change and incident management.
• Ensure adherence to all established guidelines and management practices for employees.
• Occupational Health and Safety responsibilities.
• Reporting accurately, as per agreed format, quality and timelines.
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

Behaviour

• Adopt a mindset of continuous improvement. 
• Lead by example.
• Be on the lookout for constant process improvements.
• Growing our people.
• Delivering to our Shareholders.
• Respecting each other.
• Embracing Diversity.
• Upholding the highest levels of integrity.
• Serving our clients.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
• Focused on continued learning and self-development.

General

• Open to provide after-hours support as needed for significant issues.
• Excellent verbal and written communication skills.
• Ability to consistently deliver results despite competing priorities and distractions.

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable.
• Minimum 5 years relevant data centre experience.
• Extensive knowledge on Data Centre environments and critical infrastructure systems preferable.
• Proven experience with maintenance and reliability initiative, focused on Preventive and Predictive maintenance.
• Manage maintenance teams (staff. technicians & contractors).
• Experience with TPM/Lean Six Sigma methodology preferable.