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PURPOSE OF THE ROLE

• This role is within the Infrastructure Management Department but is responsible for incidents across the entire business.  This role is responsible for incident and problem management of the operational sites of Teraco.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

Problem Management:

• Analysing incidents to identify recurring patterns
• Conduct root cause analysis to understand the underlying causes of problems. 
• Developing and implementing corrective actions to address root causes and eliminate future incidents. 
• Working with relevant teams to implement solutions and updates to prevent similar problems. 
• Ensure response teams are coordinated and effective in investigating and resolving major complex problems. (Responsible team will assume incident management responsibility for a given event)
• Collaborate with subject matter experts to resolve complex problems & track problem lifecycle from identification to resolution. 
• Track tickets for all corrective actions and validate that the corrective actions are implemented as required.  
• Maintain a problem knowledge base and documentation to share learnings across the organization to facilitate quicker resolution of similar incidents in the future
• Manage problem resolution bridges, provide timely and clear updates to stakeholders, and document critical action items to drive resolutions.
• Own and lead a structured Root Cause Analysis (RCA) process to resolve major incidents and problems. 
• Facilitate root cause and corrective action plan meetings, after the implementation of the correction. Ensure the responsible managers, documenting incident details and post-incident analysis to learn from events, and that incident reports reflect all root causes, corrections and corrective actions. 
• Drive teams to document and submit incident reports within OLA and SLA
• Signatory on all incident reports across the business. 
• In collaboration with the Client Experience Manager, identify improved reporting formats and templates. Drive consistency across Teraco’s operational organisation. 
• Review incident response plans and procedures and identify improvement opportunities using data and metrics

Incident and Problem Management Framework:

• Implement a clear and concise Incident and Problem Management framework to ensure incidents are handled in line with established policies and procedures, and to increase efficiency of incident response
• Establish various root cause analysis techniques to identify the root causes and coach leadership in effective root cause analysis where required to drive a culture of effective root cause analysis.
• Ensure communication plans are in place and ready for activation during major incidents
• Create communication and escalation framework to ensure stakeholders are kept up to date about the incident status and impact. DCO staff will assume incident management responsibility for a given incident & Facilitate communication during incidents to ensure coordinated response.
• Collaborate with the Client Experience Manager on client impacting incidents, to ensure client’s interests are central to Teraco’s response to incidents, and that there is effective communication with clients. 

Requirements

SKILLS REQUIREMENT

• Strong root cause analysis (RCA) methodology (e.g., 5 Whys, Fishbone diagram, Fault Tree Analysis)
• Data analysis and pattern recognition for incident trend identification
• Excellent written and verbal communication, especially in high-pressure situations
• Experience drafting, reviewing, and communicating incident reports
• Ability to facilitate and document cross-functional meetings and corrective action plans
• Ability to design and implement incident/problem management frameworks
• Continuous improvement mindset to enhance processes and reporting
• Leading RCA and post-incident review meetings
• Driving accountability in corrective action implementation

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in a relevant field (e.g., IT, Engineering, Business Management, or similar) preferred, or equivalent experience
• Certifications (highly beneficial):
• ITIL v3/v4 Foundation or Intermediate Level
• RCA/Problem Solving training (e.g., Kepner-Tregoe, Six Sigma Yellow/Green Belt)
• ISO standards familiarity (especially ISO 27001, 50001 or ISO 9001)

Experience Requirements 

• 5+ years in incident and/or problem management roles, ideally within data center, IT infrastructure, telecoms, or similar high-availability environments
• Experience in managing major incidents and leading post-mortems
• Proven track record of implementing effective corrective and preventive action plans
• Familiarity with operational workflows in critical facilities (e.g., infrastructure systems, networks)
• Experience collaborating with client-facing and technical teams
• Background in managing communication during major service disruptions
• Experience working within ITIL or other service management frameworks

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PURPOSE OF THE ROLE

• The Reliability Technician is responsible for the analysis, standardisation, and continuous improvement of maintenance activities in their entirety on all Teraco assets nationally, thus ensuring maximum system availability and uptime.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

Maintenance Management

• Active participation to support management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
• Active involvement in planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability.
• Consistent reviews of maintenance working methods to ensure all SLA & MSA’s are achieved.
• Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such.
• Co-ordinate, assess and review maintenance efforts to ensure all facilities maintained to Teraco standards.
• Ensure that all work performed is in accordance with established practices and procedures.
• Continuous and collaborative reviews of methods of procedures (MOP) including  to Electrical, HVAC, Fire detection & Suppression
• Where possible, standardise maintenance activities across all facilities.  
• Weekly review of all audits and tasks on the maintenance management system to ensure correct documentation has been uploaded and standards have been adhered to.
• Weekly status updates/reporting to relevant stakeholders, on all maintenance related tasks and audits
• Ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco Standards.
• Troubleshoot and perform effective root cause analysis to permanently resolve maintenance related issues. Adherence to timelines is critical.
• Incident and problem trend analysis
• Identify opportunities to move from Preventive to Predictive Maintenance.
• Respond to emergency calls for maintenance. 
• Perform administrative tasks as required. 

Compliance

• Maintain compliance in accordance with all relative policies and procedures.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS.
• Active participation for both external and internal audits 

Critical System Management

• Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLAs are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
• Ensure that the client communication process has been adhered to.

Data Centre Ethics 

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.

Requirements

SKILLS REQUIREMENT

• Excellent technical abilities.
• Excellent planning and co-ordination skills.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated 
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to potentially critical situations.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.
• Advanced Microsoft Office skills.
• Understanding and application of TPM Methodology.
• Intermediate Project Management skills.

Administrative duties 

• Ensuring compliance with internal policies and regulations.
• Change and incident management.
• Ensure adherence to all established guidelines and management practices for employees.
• Occupational Health and Safety responsibilities.
• Reporting accurately, as per agreed format, quality and timelines.
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

Behaviour

• Adopt a mindset of continuous improvement. 
• Lead by example.
• Be on the lookout for constant process improvements.
• Growing our people.
• Delivering to our Shareholders.
• Respecting each other.
• Embracing Diversity.
• Upholding the highest levels of integrity.
• Serving our clients.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
• Focused on continued learning and self-development.

General

• Open to provide after-hours support as needed for significant issues.
• Excellent verbal and written communication skills.
• Ability to consistently deliver results despite competing priorities and distractions.

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable.
• Minimum 5 years relevant data centre experience.
• Extensive knowledge on Data Centre environments and critical infrastructure systems preferable.
• Proven experience with maintenance and reliability initiative, focused on Preventive and Predictive maintenance.
• Manage maintenance teams (staff. technicians & contractors).
• Experience with TPM/Lean Six Sigma methodology preferable.

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Description

• These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.
   

Requirements
SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development
•  Administrative duties could include;
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable
• Knowledge of Building Management Systems is beneficial.
• Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.
• Schneider Power Monitoring Expert (PME) System Knowledge beneficial.

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Purpose of the role

• The Data Centre technician (HVAC) provides a range of services which revolves around day to day operations and maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre but with a more specified view on HVAC systems.
• You will be the subject matter expert for all things HVAC related ensuring the stable operation of all systems supporting client environments.  

OBJECTIVES

Main function of the Job 

• Monitoring, repair and maintenance of all critical HVAC infrastructure including but not limited to (Chillers, Dry Air Coolers, AHU, CRAH, CRAC, Fresh Air Packaged Units & Comfort Cooling).
• HVAC subject matter expert, supporting a larger team of technicians with varying skill and qualification levels.
• Performing and managing planned and preventative maintenance of HVAC infrastructure either self or by OEM contractor.
• Fault finding and identification on critical infrastructure, implementing repairs or management of OEM contractors to ensure minimal impact on the supported environments with an aim to reduce overall return to service time.
• Continuous optimisation of all HAVC equipment to ensure maximum efficiency gains with a keen eye for continuous improvement.
• Proactive working methods to ensure that all SLA parameters are maintained.
• Monitor critical environments to ensure maximum uptime measured against 99.999% uptime principals with swift and efficient resolution of any identified issues.
• Switching and isolation of HVAC equipment prior to maintenance or repairs.
• Assist project and consultant teams with installation, commissioning and accepting for service of new HVAC plant and associated equipment.
• Daily walk arounds and inspections of HVAC and supporting infrastructure to minimise the risk of unplanned outages and ensuring plant under your control remains at industry leading standard.   
• Wiring and regular inspection of control systems and panels to ensure the environment remains in day 1 condition.
• Offering technical support at our facilities by performing a supporting role with control system/network installation, configuration, and troubleshooting in order to ensure optimum performance of the cooling plant.
• Continuous monitoring of the HVAC and supporting systems within data halls and processes to ensure smooth and uninterrupted operation.

Compliance

• Maintain compliance in accordance with all Company policies, procedures and legislative requirements and codes.
• Active participation with various teams to ensure ISO certifications are maintained.
• Working methods to ensure that all client SLA’s and MSA’s are met and maintained.
• Meet agreed inter-departmental OLA’s (Operational Level Agreement’s)
• Proactive Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance towards unsafe work practices.

Requirements
Skill Requirements

• Sound HVAC and general technical abilities.
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical processes in a simple easy to understand ways to technical and non-technical staff is a requirement for successful data center technicians.
• Ability to develop standard and emergency operating procedures and manuals for the systems under your control.
• Ability to read and understand single line and circuit diagrams. 
• Proactive problem solver with the ability to perform rapid and accurate assessments.
• Ability to work independently and under pressure as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development as well as knowledge transfer to fellow team members.
• Ability to think on your feet with quick responses to potentially critical situations. 
• Ability to trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes or failures.
• Sound Microsoft Office skills.

Qualifications and Experience

• Trade Tested Refrigeration Mechanic (industrial) - Required. 
• Authorised refrigeration practitioner for safe handling of refrigerants would be advantageous.
• Previous working experience with chilled water, closed loop dry-air cooling or direct expansion cooling systems. 
• Electrical trade certificate or National Diploma in electrical engineering would be advantageous. 
• Knowledge of control systems i.e. Siemens, Schneider, Carel etc would be advantageous.
• Minimum of 2 years post qualification work experience in a commercial or industrial environment.
• Previous data centre experience would be advantageous. 
• Knowledge of Data Centre environments and critical supporting infrastructure would be advantageous.

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Purpose of the role

• The Data Centre technician (electrical technician) provides a range of services which revolves around day to day operations and maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre. 

OBJECTIVES

Main function of the Job 

• Monitoring and maintenance of all Data Centre critical infrastructure (generator, UPS, fire and cooling systems) 
• Performing planned and preventative maintenance of all infrastructure
• Fault detection of critical infrastructure
• Switching and isolation of MV and LV equipment
• Installing and commissioning of new plant
• Daily walk arounds and inspections of electrical, mechanical (cooling) and fire systems and equipment
• Wiring of electrical control panels
• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting in order to ensure optimum operations.
• Monitoring system processes to ensure smooth operations.
• Evaluating heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.
• Comply with working methods ensuring that all client SLA and MSA’s are achieved
• Monitor critical environments to ensure uptime and efficient resolution of issues

Compliance

• Maintain compliance in accordance to all relative policies, procedures and legislative codes
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance to unsafe work practices

Requirements
Skill Requirements

• Good technical / electrical abilities
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
• Data Technicians often develop standard operating procedures and manuals for the networks they are in charge of
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Red Seal Trade Tested Electrician OR National Diploma in electrical engineering
• A minimum of 2 years post qualification work experience
• Previous data centre experience would be advantageous 
• Knowledge of Data Centre environments and critical infrastructure would be advantageous

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Description
PURPOSE OF THE ROLE

• Accomplish project objectives under the supervision of the lead project manager/program manager by planning and evaluating project activities for Operations Department projects. These may vary in both size, technical scope and complexity. Projects will include but are not limited to:
• Large custom client deployments, ranging from colocation deployments to entire DC hall deployments;
• Medium size customer deployments, where requested to assist the Solutions Architect and Service Management Team;
• Function as the on-site PM for the Service Delivery Managers on all Johannesburg based, non-standard deployments;
• Implementation of security solution projects including both biometric and CCTV;
• Office fitouts or upgrades;
• Implementation of IT projects, including cabling, access points, switching etc;
• Small to medium scale civil infrastructure projects;
• Small to medium scale mechanical and electrical infrastructure projects;
• Solar PV installation projects

MAIN FUNCTIONS OF THE JOB

• Assist the Lead Project manager and participate in a number of different project activities.
• Collaborate with experienced engineers/professionals on various projects.
• Participate and facilitate project meetings with suppliers/sub-contractors.
• Ensure H&S standards are adhered to on all projects. Promote a safe working culture and environment.
• Work with the suppliers/sub-contractors to establish integrated project plans and ensure the suppliers/ sub-contractors meet the agreed project quality and project timelines.
• The Junior PM is not required to act as technical decision maker, but is required to involve the technical experts or functional owners on decision making where required;
• Ensure that the project outcomes and requirements are adequately defined and that the needs of the users and all other stakeholders are fully and properly understood and accounted for. This includes a detailed analysis of contractual requirements, to ensure all obligations in met in project outcomes;
• Review and understand client standards and requirements, and ensure the project deliverables are delivered in compliance with these;
• Establish good working relationships with suppliers;
• Work With the suppliers/ Subcontractors to establish integrated project plans and ensure the suppliers/ sub-contractors meet the agreed project quality and project timelines
• Identify project risks and work with internal and external stakeholders in mitigating the project risks;
• Conduct project meetings with clients, and formulary document decisions and agreed actions.
• Compile project documentation, include Microsoft Project Plan, Risk Register, Project Minutes/ Action plans/ Email trails;
• Retain a document repository for the project, based on the project scope and risk;
• Establish and communicate the overall budget and timescales for projects;
• Ensure purchase orders are raised and distributed appropriately;
• Ensure orders are placed with suppliers within required timeframes;
• Ensure quality, information security, environmental and energy management objectives and design considerations are implemented in all projects, and that scope and testing is compliant to the design standards and the management system objectives.

Requirements
SKILLS REQUIREMENT

• Good written and verbal communication skills;
• Active listening — ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven, High level of energy, Ability to multitask
• High attention to detail
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Technical qualification (e.g. BSc. Engineering)
• At least 2 years’ experience in data centre operations or project management 
• Data Centre Certified Profession / Practitioner would be advantageous
• Fair understanding related most of the following but not limited to:
• Environmental monitoring
• Generator deployment
• UPS
• LV/MLV
• Fire systems
• Cooling systems
• Biometric and CCTV Security Solutions
• Networking and switching projects
• Experience in Integrated System Test
• Microsoft Project experience
• Driver’s licence and own vehicle (note, the PM will be required to drive between JHB sites, as required)

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PURPOSE OF THE ROLE

• This role ensures that all systems are installed, configured, and tested according to design specifications and project timelines, while supervising technicians and managing vendor activities.

OBJECTIVES

• The objective of the BMS Supervisor on the Design and Commissioning side is to oversee the successful setup and implementation of Building Management Systems during new builds or major upgrades. This includes managing the initial configuration of alarms and devices, establishing baseline system parameters, and ensuring accurate first and second fix routing. The role is also responsible for supervising commissioning technicians, setting up BMS networks, and coordinating with vendors and contractors to ensure timely and compliant delivery of BMS infrastructure. A key focus is on delivering a fully functional, tested, and optimised BMS environment ready for operational handover.

MAIN FUNCTIONS OF THE JOB

• Supervise and coordinate commissioning technicians during all phases of BMS implementation.
• Oversee first and second fix installation routing, ensuring alignment with project and design standards.
• Configure and test initial device setups, alarms, and baseline logic across all BMS systems.
• Set up and validate BMS networks, ensuring secure and stable communication between system components.
• Manage vendor and contractor activities, ensuring compliance with scope, schedule, and quality standards.
• Participate in design reviews and provide input on system architecture and integration.
• Perform site inspections and attend commissioning meetings to track progress and resolve issues.
• Collaborate with cross-functional teams to ensure system readiness for handover to operational teams.

Requirements

SKILLS REQUIREMENT

• Strong leadership and supervisory skills with hands-on commissioning experience.
• In-depth knowledge of BMS architecture, protocols, and integration standards.
• Proficiency in first and second fix installation practices and standards.
• Familiarity with alarm logic, device configuration, and control systems.
• Competency in vendor coordination, project planning, and reporting.
• Strong problem-solving and communication skills across technical and non-technical teams.

QUALIFICATIONS AND EXPERIENCE

• BMS certification /training (Schneider ecostruxure or equivalent)
• 3–5 years experience in BMS commissioning, preferably in data centers, commercial buildings, or critical infrastructure.
• Proven experience supervising teams and coordinating external contractors.
• Experience with industry-standard BMS platforms (e.g., Schneider, Honeywell, Siemens).
• Network configuration experience (IP addressing, BACnet/IP, Modbus, etc.) is highly desirable