Remote Support Leader - Kathu, Johannesburg at Weir Minerals

Key Responsibilities:

• Ensures all systems are periodically reviewed and updated to the latest SW versions.
• Provides technical support pointing to reduce first response time and case resolution times.
• Maintains support cases updated, reporting findings and solutions to inform and allow learning from the solutions provided.
• Maintain regular and effective communication with Global Support Management regarding technical issues to resolve customer needs adequately.
• Secure System Analysts and Remote Support Specialists have the information and resources to evaluate, maintain, and supervise systems' performance daily.
• Ensure the implementation of Motion Metrics corporate technical authority guidelines, reporting results, and collaborating with the Global Development and Support & Service Teams.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications: 

• Leader with experience in multidisciplinary technical teams.
• Minimum 3 years of experience in Customer Support roles.
• Knowledgeable in Services Configuration, command line, Linux and Windows OS.
• Possess excellent time management skills and be results-driven.