Remote Technical Account Manager at Conosco

About the job
Remote Technical Account Manager

Reporting to: Technical Account Manager Team Lead

• We are growing Conosco’s Technical Account Management division through the hiring of an eager and motivated Technical Account Manager (TAM.) The Conosco TAM team represents the voice of the customer within Conosco and works to champion and advocate their requirements to ensure their requirements are delivered to excellent levels of quality and efficiency. The TAM is a vital part of that service, representing not only the client to Conosco, but also Conosco to the client. You will be managing key clients for the company and, like any head of IT, you will have a wealth of expertise to call on.

• Do you have a passion for technology and consider yourself to be a subject matter expert in your field? Are you interested in developing a personal track record of delivering strategy-led technology transformation, solutions and managing implementations for SMEs and mid-market enterprises? We are looking to meet with experienced technologists who are seeking a new and interesting career step to gain valuable personal career experience and development whilst helping Conosco grow a rapidly expanding division.

Job responsibilities:

•  Carrying out business analysis with a dedicated portfolio of Conosco clients on a regular basis that is well governed and documented.
•  Authoring strategy documents, proposals and aligned roadmaps and budgets that are then sold to the client through ongoing consultative engagement.
•  Working within Conosco’s Advantage and Professional Services teams to promote and identify technology opportunities that mitigate business risks - leading to the scoping of future improvements within your existing customer estates.
•  Supporting Conosco’s Business Development team to identify risks and potential improvements relating to prospective client engagements.
•  Consult, advise and own the delivery of high value/impact solutions to clients.
•  Creative thinking and ability to seek innovative solutions to complex technical and business problems.

Job Requirements:

•  Digital – Understanding and experience of how legacy IT, Infrastructure, Platform, SaaS and DevOps disciplines can be used to effectively modernise businesses.
•  Transformation – Have scoped, designed and overseen the design and delivery of technical projects that required significant change and stakeholder management.

People - Maintaining excellent client relationships.

•  Challenge legacy ways of working, and articulate how a modern, digital-first approach can provide competitive advantage to businesses.
•  Certified to a high-level in public cloud offerings (at least one of MS Azure, AWS, GCP).
•  Experience working within a senior technical role for medium+ technology departments within mid- market+ businesses.
•  Evidence of having worked as part of a technology team that you help to modernise to support the needs of a demanding business.
•  Successful background in software engineering and/or infrastructure, having lead cross-functional teams
•  Understanding of why multi-environment estates are important.
•  Either held a client facing role within, or close proximity and engagement to Digital Product teams or CTO.
•  Demonstrable experience in leading major system replacement/upgrade projects.
•  Recognising and developing new business opportunities.