Rentals Liaison - Western Cape at eMedia Investments

THE PURPOSE OF THE ROLE

• The individual in the role is required to be the principal point of contact between the business and the client in offering our services and products.

KEY DELIVERABLES

Quoting

• Following up on leads from prospective clients.
• Meeting with local and international filmmakers and reporting back to Management and/or Manager: Operations.
• Booking in jobs as per client’s request.
• Compiling quotes in accordance with client specifications and ensuring gear is booked accordingly.
• Managing the quotations process from commencement to completion.
• Preparing client agreements and ensuring adherence to applicable terms and conditions
• Ensuring all allocations are completed timeously.
• Planning for gear shortages.
• Responding to relevant client correspondence (emails and phone calls) timeously.
• Liaising with Production, crew and the operational floor staff to eliminate delays and unplanned changes.
• Ensuring that the generator and operators are booked, as required.
• Communicating high demand gear to Manager: Operations, based on client feedback.
• Working with the operational team to plan logistics for hired-in gear or interbranch movement of gear.
• Ensuring that the Rental’s invoicing process is complete including missing and damaged equipment/items.

KEY PERFORMANCE INDICATORS

Key Performance Indicator 1

• All Client emails responded to within 1 day.
• When quoting, a commercial should have a 1 day turnaround and feature a 2 day turnaround whilst keeping all stakeholders informed and/or updated.

Key Performance Indicator 2

• Ensuring that equipment bookings are correct thus avoiding issues relating to overbooking and/or financial wastage.

Key Performance Indicator 3

• Ensuring that equipment challenges identified and are escalated timeously to Manager: Operations.

Key Performance Indicator 4

• Ensuring proper communication with Store, Dispatch and Receiving and On Set teams to ensure a workflow that makes successful shoots.

Requirements

• A National Senior Certificate
• A Diploma within Sales
• A minimum of 2 years' experience within Sales and/or Rentals