Rentals Supervisor at eMedia Investments

Description

Quoting, Invoicing & Rentals Coordination 

• Overseeing the preparation of accurate quotes and invoices, ensuring compliance with pricing policies.
• Verifying and approving rental agreements before submission.
• Monitoring and managing bookings to avoid stock shortages or overbookings.
• Ensuring timely processing of missing/damaged equipment charges.
• Following up on leads from prospective clients.
• Meeting with local and international filmmakers and reporting back to Management and/or Manager: Operations.
• Ensuring all allocations are completed timeously.
• Planning for gear shortages.
• Responding to relevant client correspondence (emails and phone calls) timeously.
• Liaising with Production, crew and the operational floor staff to eliminate delays and unplanned changes.
• Communicating high demand gear to Manager: Operations, based on client feedback.

Client Liaison 

• Acting as the escalation point for rental-related client concerns.
• Ensuring prompt responses to inquiries and smooth resolution of service-related issues.
• Maintaining strong client relationships through proactive engagement and consistent service delivery.
• Conducting site visits and liaising with key production stakeholders.

Team Supervision & Workflow Management

• Supervising and supporting the Rentals team, ensuring adherence to procedures and client requirements.
• Allocating tasks, monitoring performance, and providing coaching as needed.
• Ensuring seamless communication between the rentals team and operations.

Requirements

Qualifications

• National Senior Certificate - Essential 
• National Diploma - Sales - Essential

Experience

• Sales / Rentals - Operational - 2 years - Essential 
• Sales / Rentals - Supervisory - 2 years - Essential