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Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” beh...
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An opportunity has become available for a Research Analyst to join our Operations team based in Cape Town. The purpose of this role is to assist business to improve its customers experience and overcome operational hurdles by providing BI and data analysis support to the Customer Journey Team. This will be done by pairing research data with customer data.
The Research Analyst reports directly to the Customer Journey Manager. This position is responsible for conducting data analysis in order assist the customer journey team to improve research findings, perform data analysis to help with continuous improvement and to assistance and respond to ad-hoc queries from the customer journey team.
Duties and Responsibilities (include but is not limited to):
To provide BI support to the Customer Journey team
Monitor and analyze operational data and reports to identify issues, opportunities, and suggestions
Use data to support decision making and to identify market opportunities/customer insights within the department
Collect business intelligence data from available sources to create dashboards
To assist with ad hoc requests which come from the Customer Journey team
Action SQL queries by pulling data from the data warehouse
To create accurate business requirements definitions
Assess impact on changes to existing functionality
Define the business requirements and translate them into technical specifications
Provide feedback to relevant stakeholders
To ensure the quality of code within the BI team
Work closely with the BI team to maintain warehouse and data integrity
Review code of BI team members (when required)
To manage own professional and self-development
Grade 12 or equivalent (Essential)
Related tertiary qualification in Computer Science, Statistics, or Commerce (Essential)
Experience in coding in SQL, PostgreSQL, or MySQL (essential)
Relevant industry experience (desirable)
Knowledge of relational databases
Knowledge of warehousing
Knowledge of data analytics
Knowledge of process & continuous improvement methodologies
Knowledge of customer relationship management
Knowledge of Mukuru Products
Knowledge of BI tools and decision support concepts