Research Project Receptionist _ Flow Manager - Tshwane at TB HIV Care

Purpose of the position:

• The Research Project Receptionist and Flow Manager is responsible for welcoming participants to the study site; coordinating participant flow through stages of research study visits. This will be part of a biobehavioural survey among people who inject drugs

Minimum Requirements    

• Grade 12 / matric
• Office Administration qualification would be an advantage
• Minimum 2 years working experience within a similar environment coupled with demonstrated administrative knowledge and experience
• Knowledge and experience in working / research with key populations, ideally with people who use drugs
• Proficiency in English and any other African language

Duties and Responsibilities    

• Check validity of study coupons
• Register the person’s fingerprint into the coupon management system
• Provide participants with client files
• Provide numbers and maintain order that other study team members need to see participants
• Guide participants to various staff members / locations during study procedures
• Communicate and engage with participants, making them welcome and comfortable
• Preparing client files containing study documents to be completed at various study procedures
• Accurately capture responses from participants
• Participate in study and site related meetings
• Support data cleaning and checking processes
• Support maintenance of appropriate files
• Support maintenance of diary and appointment scheduling
• Maintain records

Skills and Competencies    

• Excellent communication skills
• Attention to detail
• Computer literacy and IT skills
• Problem-solving
• Stakeholder management
• Excellent organisational and administration skills
• Reporting and statistics

Closing Date    
2023/04/01