Reservationist at African Echoes Recruitment

• A luxury safari lodge in Louis Trichardt, Limpopo is seeking an experienced and professional Reservationist to join their team.
• The successful candidate will be responsible for managing reservations, guest enquiries and booking administration while ensuring professional communication and a seamless guest experience.

REQUIREMENTS:

• Previous Reservations and Front of House experience
• Experience within a luxury lodge, hotel or hospitality environment
• Strong knowledge of reservations and booking procedures
• Excellent guest relations and communication skills
• Professional and well presented
• Strong telephone and email communication skills
• Computer literate with hospitality systems
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Reliable, professional and able to work under pressure
• Ability to work independently and as part of a team

KEY RESPONSIBILITIES:

• Manage reservations and booking enquiries
• Process bookings, amendments and cancellations
• Handle guest enquiries professionally and efficiently
• Maintain accurate reservation records
• Confirm availability, rates and booking details
• Follow up on outstanding enquiries and bookings
• Record guest preferences and special requests accurately
• Communicate booking information to relevant departments
• Assist with pre-arrival guest arrangements
• Liaise with guests, agents and travel partners
• Support Front of House operations when required
• Ensure all reservation administration is completed accurately and timeously

PACKAGE:

• Salary: R9,500 per month
• Live-in accommodation and meals to be discussed