Retail Area Manager at Absolute Pets Pty Ltd

ROLES & RESPONSIBILITIES

• Ensuring all customers in all stores experience the highest level or service at all times
• Responding to customer complaints referred by store managers and ensuring timeous resolving.
• Ensuring individual and overall sales targets are met and exceeded. Fortnightly meetings with store managers to review and drive team performance. Ensuring that the team maintains a high level of up-to-date product knowledge at all times via in store and supplier training.
• Coaching, development and motivation of team. Ensure succession plan is in place for all stores, as well as for own role.
• Conducting performance appraisals/reviews on Store Managers twice a year, managing poor performance and dealing with staff issues that store manager has escalated.
• Scheduling of staff across all stores ensuring optimum customer service and coverage.
• Ensuring that the team uses product knowledge to give expert advice to customers on all our products.
• Ensuring compliance across all stores to company policies and procedures.
• Ensuring high level of cleanliness and housekeeping in stores and back areas.
• Ensuring optimum stock management and stock rotation
• Maintaining Visual management – ensuring merchandise is kept neat and orderly in appearance, and merchandising goods according to guideline principles.
• Ensuring that promotions and windows are set up according to guidelines and visually appealing.
• Ensuring that the team follow through on any Marketing requirements.
• Cash pickups from stores as required.
• Ensuring that all stores manage admin accurately and timeously including stocktakes, ordering, goods receiving, inter branch transfers, credits and all other necessary transactions.
• Ensuring the team maintains a high standard of appearance
• Monitoring what local competitors are doing. Recommending and implementing changes to improve store experience (products, opening hours, promotions etc.)

QUALIFICATIONS, PERSONAL TRAITS AND EXPERIENCE

Attainments/Educational Level/Qualifications

• Matric
• Valid SA driver’s license
• Retail related qualification (desirable)

Experience

• At least 2 years Leadership/Management experience in managing multiple area managers
• Proven ability to lead and influence a team. Knowledge of HR procedures
• Experience of selling in veterinary shop/pet care shop (desirable)

Intelligence/Aptitude

• Strong interpersonal skills.
• Ability to plan and prioritise.
• Ability to lead and manage a team – delegation, follow up, daily/weekly sales targets.
• Ability to multi – task and work under pressure.
• Ability to motivate and drive performance as well as manage poor performance and disciplinary procedures.
• Customer Centric.
• Computer literacy.
• Ability to interpret financial data and make key decisions
• To have completed retail courses on leadership, performance management, understanding of current labour laws (desirable)

Interests

• Passion for people and customer service. Passionate about animals
• Knowledge of the brands and products we stock (desirable)

Disposition/Personality/Motivation

• Good team player, high energy, highly motivated.
• Approachable, persuasive, trustworthy and reliable.
• Strong leadership skills, shows initiative