Retail Manager at Weylandts Furniture Cape Town (Pty) Ltd

Role overview:

• We are looking for a dynamic, customer-focused Retail Manager to lead one of our showrooms. This role is primarily focused on driving sales performance, elevating customer satisfaction, and motivating a high-performing sales team. While operational oversight remains important, the emphasis is leadership, coaching, and building a strong sales culture that consistently delivers exceptional customer experiences.
• This position will be based in Fourways, Gauteng. 

Key Responsibilities:

Sales Leadership & Customer Experience

• Drive a strong sales culture through daily coaching, clear targets, and performance conversations
• Motivate the sales team to consistently deliver exceptional customer experience
• Maintain a premium, customer-centric environment aligned to the Weylandts brand

People Leadership & Team Development  

• Build and lead a high-energy, customer-focused team
• Conduct regular coaching, on-the-floor training and development conversations
• Create a performance-driven environment with clear expectations, accountability and feedback
• Role-model positive leadership behaviours and foster a culture of collaboration and excellence
• Manage staffing, succession planning, motivation, and retention

Financial Management

• Drive store performance to meet and exceed sales and gross profit targets
• Ensure disciplined discount management
• Manage operating expenses in line with budgets

Brand, Standards & Visual Execution

• Uphold exceptional Visual Merchandising standards and overall brand aesthetic
• Maintain showroom cleanliness and presentation
• Ensure consistent execution of in-store experience standards (including music, staff dress code, and customer interaction)

Operational Oversight

• Oversee the effective execution of sales, POS, stock management, VM, and back-of-house processes
• Ensure compliance with company policies and internal terms and conditions
• Support effective stock control through leadership oversight, not hands-on involvement

 What you bring:

• Grade 12/ Matric
• Relevant tertiary qualification (Diploma or degree)
• Minimum 5 years of work experience, with at least 3 years in senior management role
• Previous experience in a consumer-focused retail environment
• Strong track record of achieving and exceeding sales targets
• Excellent financial acumen - analyzing and interpreting sales figures, understanding financial indicators and budget management
• Proficient in working with different systems and technology, including POS and stock management systems
• Available to work retail hours, including weekends and public holidays
• Valid driver’s license and own vehicle essential

 Competencies and behaviours for success:

• High-energy, self-driven leader passionate about sales and customer experience
• Strong communication and coach with the ability to align team to business objectives
• Committed to delivering a consistent, premium customer experience
• Collaborative mindset and works effectively with EXCO and senior management
• Focused on maintaining brand standards while driving high performance