Retail Sales Agent- Kwa-Zulu Natal at M-KOPA

What this role actually looks like

• You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions.
• You don’t just sell. You educate, advise, and support decisions.

That includes:

• Walking customers through financing options clearly and confidently
• Assisting with onboarding processes like RICA
• Ensuring every customer leaves understanding exactly what they’ve signed up for

You’ll also handle:

• Customer questions, concerns, and after-sales support
• Real-time problem-solving at the counter
• Building trust through consistent, professional engagement

At the same time, you take full ownership of stock within your space:

• Daily stock counts and reconciliation
• Receiving and verifying deliveries
• Reporting discrepancies quickly and accurately
• Maintaining organised, secure storage areas
• Supporting sales reps with collections and returns
• Contributing to monthly stock takes
• You’ll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership.

What you bring

• Proven experience in retail or sales, with the ability to engage, advise, and close effectively
• Confidence in handling objections and guiding customer decisions
• Strong attention to detail, especially when it comes to stock accuracy
• Reliability and consistency — your team knows they can count on you
• Matric / Grade 12