Retail Store Assistant - Baby City Moffet on Main at Dis-Chem Pharmacies

Job Description

• Dis-Chem Baby City requires a Retail Store Assistant for their Moffet on Main store.The main purpose of the role would be to supervise overall daily operations of the store and ensuring administrative duties are performed as per policies and procedures.

Minimum Requirements…

Essential:

• Grade 12 - Matric or Senior Certificate
• Minimum 1 – 2 years’ experience in a similar role

Advantageous:

• Diploma in Retail Business Management or relevant Supervisory experience

Role and Responsibilities:

• Receive all warehouse goods and invoices in accordance with company policy and standard operating procedures
• Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance
• Capture invoices and check goods received against invoices for total accuracy
• Facilitate stock rotation to prevent stock from reaching its expiry date before selling
• Ensure safe storage of products particularly fragile items
• Coordinate regular inventory audits
• Ensure Sales Assistants provide a friendly, helpful and courteous assistance while implementing a high standard of customer care and service
• Escalate and investigate unresolved customer complaints to management
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to store management daily
• Ensure that outgoing stock/ items/ scripts are scanned and paid for
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe
• Report bad and suspicious behaviour for both staff and customers to management
• Ensure that no unauthorised access is granted to the store via the good receiving area
• Supervise an accountable, full service team who understand and strive to meet the needs of all customers
• Motivate optimal performance of team, ensuring all quality standards and agreed benchmarks and objectives are met
• Train employees in order to know how to use all equipment in the correct manner and adheres to the
• appropriate use of the equipment

Competencies

Essential:

• Knowledge of retail operations and administration
• Finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to
• Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division
• Conveys ideas and facts verbally using language
• Addresses customer questions in a timely manner
• Recognises the need for procedures and follows relevant procedures
• Takes personal responsibility for the quality and timeliness of work and achieves
• results with little oversight
• Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.
• UNISOLV

Special conditions of employment:

• Willing and able to work retail hours
• South African citizen
• MIE, no criminal record and clear credit rating
• Driver’s license and own reliable transport

Remuneration and benefits:

• Market related salary
• Provident fund
• Medical Aid
• Staff Account

Closing Date 20 August 2025