Retention Specialist - Gamification at DigiOutsource

What you’ll be doing

As part of your role, your responsibilities will include:

Gamification Strategy and Execution

• Illustrate, implement, and administer innovative gamification strategies to augment user affinity and retention.
• Employ a range of corporate tools (such as JIRA, Confluence, etc.) to proficiently steer gamification projects.
• Team up with our Retention Data Analysts for an insight-inspired approach throughout the gamification project lifecycle.

​Project Management

• Coordinate gamification projects across different units ensuring punctual, seamless deliveries.
• Craft fresh gamification projects in alignment with our ongoing games and broader business strategy.
• Serve as the liaison during the trialling and deployment stages of fresh gamification enhancements.

Financial Management

• Design offer strategies that not only meet customer expectations but also deliver on the anticipated project/intervention ROI.
• Administer sound financial management practices including comprehensive audits of brand promotions, deep-dive number analyses, and appropriate follow-up actions.

​Collaboration with Stakeholders

• Actively engage with key teams including Market Development, UX, and Retention Marketing teams, enabling their initiatives.
• Preserve supportive relationships with auxiliary departments and service providers to effectuate shared objectives.
• Set accurate expectations for prime stakeholders in line with the innate proficiencies of our team and suppliers.

​Maintenance and Advancement

• Continuously monitor the success of gamification initiatives, utilizing metrics such as user engagement, retention rates, and other relevant KPIs for ongoing improvement.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• In-depth knowledge or previous experience in the iGaming industry, with a strong understanding of player behaviour
• Experience in developing and executing customer retention strategies
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Command over Excel functionalities for in-depth analysis, data visualization, and logical formulations.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Any relevant educational qualifications, such as Game Design, UX/UI, Marketing or correlating field which enhances understanding and application of gamification.
• Proven track record of gamification journeys