Analytics Centre Operations Delivery Manager at KPMG South Africa

Shape the Future of Analytics Delivery

• We are seeking an experienced Analytics Centre Operations & Delivery Manager to play a critical role in the continued growth and success of our Analytics Centre.
• The Analytics Centre supports audit teams across multiple countries by delivering data analytics, technology-enabled audit procedures, AI-driven audit solutions, and analytics advisory support.
• As demand continues to grow, we are looking for a highly organised and proactive manager to strengthen operational delivery, resource planning, governance, stakeholder communication, and overall delivery effectiveness.
• This role is ideal for someone who enjoys creating structure, solving operational challenges, improving ways of working, and ensuring teams can deliver consistently and effectively at scale.
• This is not primarily a technical analytics role. While exposure to analytics or technology-enabled services would be beneficial, the primary focus is operational leadership, delivery management, planning, coordination, and enabling a high-performing delivery function.

Role Purpose

• The Analytics Centre Operations & Delivery Manager is responsible for ensuring the smooth, efficient, and scalable delivery of services provided by the Analytics Centre.
• The role acts as the operational backbone of the function, coordinating demand, capacity, delivery oversight, stakeholder communication, governance, and continuous improvement activities to enable consistent and predictable service delivery.
• The successful candidate will help build a scalable operating model that allows the Analytics Centre to grow while maintaining high levels of service and stakeholder satisfaction.

Key Responsibilities

Delivery Management

• Oversee the delivery portfolio across the Analytics Centre.
• Monitor project progress, commitments, and delivery timelines.
• Identify delivery risks, bottlenecks, and dependencies and coordinate mitigation activities.
• Ensure effective prioritisation of work across competing demands.
• Track delivery performance and provide operational reporting to leadership.
• Help ensure work moves efficiently through the Analytics Centre from request to delivery.

Resource Planning and Workload Management

• Manage resource allocation across the Analytics Centre.
• Monitor team capacity, utilisation, and workload distribution.
• Support demand forecasting and delivery planning activities.
• Coordinate staffing decisions across multiple engagements and jurisdictions.
• Provide visibility of current and future resource requirements.
• Balance competing priorities to maximise delivery effectiveness and sustainability.

Operational Governance

• Establish and maintain effective delivery governance processes.
• Drive consistency in operational processes and ways of working.
• Monitor action items, commitments, risks, and delivery obligations.
• Maintain operational dashboards, reporting, and management information.
• Support leadership in tracking strategic and operational objectives.
• Facilitate operational reviews and follow-through on agreed actions.

Process Improvement and Operational Excellence

• Identify opportunities to improve efficiency, scalability, and service delivery.
• Design and implement sustainable operational processes and workflows.
• Support automation and standardisation initiatives.
• Drive continuous improvement across planning, delivery, and reporting processes.
• Promote operational best practices and knowledge sharing across the team.
• Help embed scalable ways of working that reduce operational friction and improve delivery predictability.

Operational Leadership Responsibilities

• Act as the central coordination point for operational delivery across the Analytics Centre.
• Drive accountability for delivery commitments, milestones, and operational objectives.
• Facilitate effective planning and prioritisation across multiple engagements and stakeholders.
• Escalate and coordinate the resolution of operational risks, conflicts, and capacity constraints.
• Support the implementation of scalable operating practices that enable sustainable growth.
• Foster a culture of ownership, collaboration, transparency, and continuous improvement.
• Provide leadership with meaningful operational insights to support decision-making.

Stakeholder Management Responsibilities

• Build strong working relationships with audit engagement teams, senior leadership, and key stakeholders.
• Manage stakeholder expectations regarding capacity, timelines, priorities, and delivery commitments.
• Facilitate regular delivery and operational reviews.
• Provide clear and timely communication regarding delivery status, risks, and dependencies.
• Support the resolution of operational issues and escalations.
• Collaborate across multiple countries and business units to support successful delivery outcomes.

Required Skills and Experience

• Bachelor's degree in Business, Operations Management, Project Management, Commerce, Information Systems, or a related field.
• 5+ years of relevant experience in professional services, consulting, operations management, project delivery, shared services, analytics support, or a similar environment.
• Demonstrated experience coordinating multiple projects, workstreams, or delivery portfolios.
• Strong project and delivery management capabilities.
• Experience in resource planning, workforce management, capacity planning, or operational coordination.
• Excellent stakeholder management and communication skills.
• Strong organisational, planning, and problem-solving abilities.
• Experience developing and implementing operational processes and governance frameworks.
• Ability to work effectively in a fast-paced and evolving environment.
• Strong attention to detail with the ability to manage multiple priorities simultaneously.

Preferred Experience

• Experience within a professional services, consulting, audit, or advisory environment.
• Exposure to analytics, technology-enabled services, data-related engagements, or AI-enabled solutions.
• Experience supporting geographically distributed teams.
• Experience within a PMO, operations management, delivery management, or service management function.
• Project management certification or equivalent practical experience.
• Experience helping teams scale and improve operational maturity.

What Success Looks Like in the First 12 Months

The successful candidate will:

• Establish clear delivery planning and governance processes across the Analytics Centre.
• Improve visibility of workload, capacity, and demand.
• Create a more predictable and scalable delivery model.
• Improve coordination across engagements and stakeholders.
• Reduce delivery bottlenecks and operational inefficiencies.
• Strengthen accountability for delivery commitments and action items.
• Introduce meaningful operational improvements that increase efficiency and transparency.
• Improve stakeholder confidence through proactive communication and delivery oversight.
• Enable the Analytics Centre to support increasing demand while maintaining a high level of service.