Retention Specialist at MiWay Insurance Limited

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 
• Relevant RE qualification
• FAIS Fit and proper or more than 2 years under supervision period left

Minimum Experience

• At least 2 years of experience in call center STI personal lines
• Personal lines retention experience will be advantageous
• Excellent Knowledge of MiWay’s Products and what the differentiators to the industry are.

Deliverables include, but will not be limited to

• Compliance with the Quality Assurance requirements
• Meet the monthly target on productivity measures
• Retain efficiently and meet the required retention ratio
• Excellent collaboration with other business areas to promote client retention
• Great performance track record on your measures
• Great negotiation skills
• Excellent Verbal and communication skills
• Self-motivated
• Ability to Multitask