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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
Role purpose
The role of the Retentions manager will report into Client Solutions: PL Direct: Client Engagement unit. This team is responsible for servicing and retaining existing Direct Personal Lines policyholders by providing an excellent client experience on all interactions. The outcomes will be achieved through understanding the needs and requirements of clients through research and analytics and then devising and executing of strategies to achieve retentions objectives. This job will also focus on the development and management of processes of the retention’s teams.
The primary responsibility of the Retentions Manager is to retain Santam Direct’s clients through effective retention methods and client interactions delivered by the Retention teams.
Principal Accountabilities
Client Retentions Strategy
Policy Renewals
Client Communication
Team Management
Client Feedback
Data Analysis
Competitor Analysis
Reporting
Knowledge and Experience
Skills
Competencies
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