Returns Clerk - Stikland at Shoprite Group of Companies

Job Objectives

• Responsible for resolving customer-related queries.
• Facilitate stock movement from Quarantine to the warehouse.
• Process stock adjustments accurately.
• Manage the processing of credit notes.
• Liaise with the telesales department regarding customer queries.
• Assist in logging claims to the supplier when needed.
• Assist with supplier upliftments.
• Perform stock investigations relating to customer return queries.
• Collaborate with other departments as needed to meet operational demands.

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• 1+ year experience in a similar role in a warehouse environment
• 1+ relevant admin work experience

Knowledge and Skills

• Highly computer literate with capability in email, MS Office and related business and communication tools
• Excellent communication skills– fluent in English and at least one other official language
• Meticulous attention to detail
• Ability to accurately follow instructions
• Works well under pressure and meets tight deadlines