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The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Job Objectives
1. Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
3. Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
4. Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
5. Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
6. People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
7. Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
Knowledge and Skills
- Excellent communication and interpersonal skills.
- Sound numeracy and retail sales skills.
- Bilingual, preferably fluent in Afrikaans and English.
- Competent in supervising others and leading others, as well as in administrative tasks.
- Excellent customer service skills.
- Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- Knowledge of supply chain and merchandising standards and principles.
- Knowledgeable of regulatory requirements of various Money Market Transactions.
- Sound knowledge of safety regulations and hygiene standards.
- Branch-specific retail systems (e.g. ShopPos; OBS).
- Handling of payments (processes and procedures).
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Job Objectives
Employee Centric Delivery
- Fulfilling a communications specialist function by administering communications, demonstrating understanding of internal communications policy requirements relating to communications and branding.
- Taking briefs from a variety of sources and translating them into simple messages. Creating long-term messaging strategies and responding to immediate communications.
- Creating communication categories to enable consistent messaging in line with the nature of communication.
- Working alongside various People teams to interpret important communications related to People delivery, solutions or services.
- Exploring several communications platforms and interfaces with employees to ensure that the necessary communication reaches the right audience at the right time.
- Continuously updating stakeholder lists to have accurate stakeholders categorized for the various communications and messages relevant to them
- Developing systems for and ensuring record keeping of communications in line with internal policies and procedures and legislative standards.
- Participate in ad hoc projects and deliver relevant communications according to timelines.
- Work together with the Head: Enablement to enhance the communication practice and align with corporate communications and other stakeholders where relevant.
People (Self, Team & Organisational)
- Participating in and aligning with the Enablement team to deliver solutions and services to the business.
- Participating in various Enablement team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
- Participating in various Enablement team activities that foster a wellness culture to ensure that the team mentally, physically and emotionally feel supported.
- Participating in the enablement of a culture of open and transparent communication within the Enablement team.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the Enablement team.
- Using official data sources to inform administrative outputs.
- Assisting with compiling reports for input to broader Enablement team.
- Consolidating costs, proposals or data as required by the Assessment and/or Talent solutions team.
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance with organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
- Managing the identification and mitigation of internal People communication’s risks.
Future-Fit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement in communication’s function.
- Suggesting or sharing ideas related to relevant communications technology requirements where required.
Qualifications
- Degree in Human Resources, Communications or equivalent - (preferred).
Experience
- +1 year in an Internal Communications role or similar with exposure to the specific end-to-end communications practices, processes, reporting, feedback and related activities in a Group HR setting across various locations - (essential).
- Experience within the FMCG, retail sector or similar - (preferred).
Knowledge and Skills
- Connecting & Initiating - Works cooperatively with others and effectively manages disagreements. Works as part of a team and collaborates with others. Invites input and suggestions from colleagues. Shares information that may be useful to others. Handles conflict situations in a constructive way.
- Executing & achieving - Identifies what needs to be achieved. Establishes priorities and manages time effectively. Creates clear action plans including tasks and timelines. Takes account of possible changing circumstances. Monitors own progress to ensure the accurate and timely completion of work.
- Responding & adapting - Remains productive and maintains high levels of performance in a pressurised environment. Remains calm and composed in stressful situations. Is able to maintain focus in pressurised environments. Maintains a positive outlook believing challenges can be overcome. Perseveres despite setbacks, not giving up prematurely.
- Analysing & Innovating - Works through the relevant details and facts. Makes connections in information identifying how different aspects of a problem are related and possible causes within the context of their role and function. Recognises the need for additional information and works to obtain it.
- Performance & output alignment - Interprets individual performance data to identify areas of poor performance. Co-creates individual performance improvement plans. Aligns functional activities and outputs to the broader People team. Seeks to continuously improve.
- Human Capital administration, policies & procedures - Understands the HC administrative processes to process employee data. Generates People orientated documentation in support of HC processes. Understands the regulatory and policy requirements to maintain and keep employee files and records. Understands the importance of maintaining confidentiality when working with employee information.
- Internal Communications – Applies corporate communication plans, guidelines and processes. Understands the brand and corporate identity guidelines. Skilled in the use of different communication channels as prescribed for internal and external communication. Able to work with different target audience segments and deliver communication that suits the audience.
- Governance & ethical behaviour - Applies the Governance Policy, Code of Conduct and ethical behaviour. Responds to feedback and non-compliance and implements suitable corrections.
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Job Objectives
Operational
- Ensure accurate and timely acknowledgment and settlement of risk claims in compliance with processes, procedures, reinsurance treaties, and regulatory requirements.
- Communicate claims clearly and promptly, ensuring acknowledgment within 48 hours and providing regular updates to clients/claimants throughout the claims process.
- Prepare and issue monthly client claim reports within specified service level agreements for administration meetings.
- Participate in meetings, contributing to discussions and decisions from a servicing strategy perspective.
- Serve as the second-in-command to the Supervisor, assisting with daily and monthly reporting tasks.
- Maintain standards in accordance with processes, procedures, and regulatory requirements.
- Resolve queries and complaints, including supplier claims, GRVs, and unpaid invoices, within SLA.
- Assist with project work, processes, and operational functions as needed.
- Develop contingency plans for operational requirements.
- Process and follow up on claims from warehouse/buyers, ensuring equitable distribution and assignment based on workload.
- Log price claims and oversee the claims prioritization process.
- Facilitate the ex-gratia claims process by preparing requests with the necessary information and evidence.
- Assist with claim receipt when operations require.
- Ensure all claims are assigned, logged, and monitored.
- Follow up on supplier claims and update relevant documentation.
- Monitor resolved claims awaiting upliftment and manage manual PQC claims.
- Verify proper packing of claims and conduct checks before handover to drivers.
- Assist with customer returns during peak times and clerk absences.
- Review B2B orders before updating credit notes.
- Ensure the pick-up slip register is up-to-date.
- Perform stock adjustments and destruction verification checks as required.
- Assist with logging IT incidents.
- Manage stationery and packaging orders for the returns department.
Staffing
- Responsible for monitoring, controlling, and reporting on the KPIs of the Returns area.
- Plan and facilitate multi-skilling and in-house training for employees.
- Ensure adequate staffing levels and manage leave, schedule changes, and overtime submissions to the People Team.
- Monitor staff performance and provide feedback to the supervisor.
Qualifications
Essential
Experience
Essential
- 2+ years of relevant team leader or leadership role experience.
Knowledge and Skills
- Good understanding of returns and claims processes.
- Diligently attends to details and pursues quality in accomplishing tasks.
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Computer literate- MS Office 365.
- Hands-on commitment to getting the job done.
- Knowledge of warehouse systems such as Pos-i-Till.
- Proven ability to direct and coordinate operations.
- Strong ability to multitask, resolve complex problems, and perform consistently under pressure and work without supervision.
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Job Objectives
- Responsible for resolving customer-related queries.
- Facilitate stock movement from Quarantine to the warehouse.
- Process stock adjustments accurately.
- Manage the processing of credit notes.
- Liaise with the telesales department regarding customer queries.
- Assist in logging claims to the supplier when needed.
- Assist with supplier upliftments.
- Perform stock investigations relating to customer return queries.
- Collaborate with other departments as needed to meet operational demands.
Qualifications
Essential
Experience
Essential
- 1+ year experience in a similar role in a warehouse environment
- 1+ relevant admin work experience
Knowledge and Skills
- Highly computer literate with capability in email, MS Office and related business and communication tools
- Excellent communication skills– fluent in English and at least one other official language
- Meticulous attention to detail
- Ability to accurately follow instructions
- Works well under pressure and meets tight deadlines
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Job Objectives
INDIVIDUAL
OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
MANAGEMENT
- Operational work planning
- Priority setting and scheduling of staff
- Operational performance monitoring
- People and enabling capacity management/Resourcing
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office
- Resolve escalated operational issues
- Budget management
LEADERSHIP
- Developing and tutoring of staff, interns and assistants
- Motivate and discipline team
Qualifications
Essential
- Bachelor of Pharmacy degree/ equivalent qualification
- Registered as a pharmacist at the South African Pharmacy Council (SAPC)
Desirable
Experience
Desirable
- Experience in managing staff
- Experience working in a retail pharmacy environment
Knowledge and Skills
- Knowledge of Retail operations (Advantageous)
- Knowledge of dispensing systems and ordering systems
- Knowledgeable with regards to pharmacy legislation
- Knowledge of financial management principles and systems
- Computer literacy – MS Office skills
- Unisolv experience
- Marconi experience (advantageous)
- Effective conflict management skills
- Excellent interpersonal and customer centric skills
- Excellent organizing and planning skills
- High level of attention to detail
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
- Knowledge and Skills
Essential:
- Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
Desirable:
- Knowledge of Retail/ FMCG operations
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Job Objectives
INDIVIDUAL
OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
MANAGEMENT
- Operational work planning.
- Priority setting and scheduling of staff.
- Operational performance monitoring.
- People and enabling capacity management/Resourcing.
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
- Resolve escalated operational issues.
- Budget management.
LEADERSHIP
- Developing and tutoring staff, interns, and assistants.
- Motivate and discipline the team.
Qualifications
Essential
- Bachelor of Pharmacy degree/ equivalent qualification.
- Registered as a pharmacist at the South African Pharmacy Council (SAPC).
Desirable
Experience
Essential
- Experience in managing staff.
- Experience working in a retail pharmacy environment.
Knowledge and Skills
- Knowledge of Retail operations.
- Knowledge of dispensing systems and ordering systems.
- Knowledgeable with regard to pharmacy legislation.
- Knowledge of financial management principles and systems.
- Computer literacy – MS Office skills.
- Unisolv experience.
- Marconi experience (advantageous).
- Effective conflict management skills.
- Excellent interpersonal and customer-centric skills.
- Excellent organizing and planning skills.
- High level of attention to detail.
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Job Objectives
- To ensure that sales and profit are generated.
- Ensure that the Checkers Outdoor store complies with labour and other laws.
- To meet customer expectations, be people focused and acheive sales budgets provided through exceptional customer service experience.
- To manage stock according to company policy.
- Ensure the continuous training and development of all employees.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Qualifications
- Essential - National Senior Certificate/Matric Equivalent
- Advantageous - Degree/Diploma in related field
Experience
- Desirable - Minimum of 1+ years’ management experience in the Outdoor industry and have been exposed to the retail sales management or supervisory level.
- Knowledge and experience in managing inventory, buying, staff, merchandising, costs and profitability of an Outdoor store.
Knowledge and Skills
- Knowledge of the Outdoor product industry.
- Knowledge of different types of outdoor appliences
- Excellent verbal and written communication skills
- Excellent interpersonal and leadership skills
- Excellent customer service skills
- Knowledge of computer systems.
- Decision making skills.
- Merchandising techniques.
go to method of application »
Job Objectives
- To ensure that sales and profit are generated.
- Ensure that the Checkers Outdoor store complies with labour and other laws.
- To meet customer expectations, be people focused and acheive sales budgets provided through exceptional customer service experience.
- To manage stock according to company policy.
- Ensure the continuous training and development of all employees.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Qualifications
- Essential - National Senior Certificate/Matric Equivalent
- Advantageous - Degree/Diploma in related field
Experience
- Desirable - Minimum of 1+ years’ management experience in the Outdoor industry and have been exposed to the retail sales management or supervisory level.
- Knowledge and experience in managing inventory, buying, staff, merchandising, costs and profitability of an Outdoor store.
Knowledge and Skills
- Knowledge of the Outdoor product industry.
- Knowledge of different types of outdoor appliences
- Excellent verbal and written communication skills
- Excellent interpersonal and leadership skills
- Excellent customer service skills
- Knowledge of computer systems.
- Decision making skills.
- Merchandising techniques.
Method of Application
Use the link(s) below to apply on company website.
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