Revenue Controller at V&A Waterfront

The following job objectives were found to be relevant to this job:

Billing and receipting administration and processing

• Ensure declarations are received, complete, on time and loaded onto the system so that the turnover report can be reflected correctly as well as distributed by deadline date
• Review report and email to relevant recipients
• Collect annual turnover certificates from tenants, perform annual turnover recon by comparing annual turnover figures with monthly declarations
• Adjust system information where there is a variance to agree to auditors’ figures only after Property Management has agreed to the amendment
• Run the billing process and check that calculations are correct, that batches are posted, and ensure that invoices/credit notes go out to tenants timeously
• Ensure monthly activities are complete before statement run
• Ensure invoice information received is complete, correct and processed before the deadline for statements to be issued
• Monitor turnover inbox for any turnover queries and do any adjustments as soon as possible so that tenants’ accounts can be reflected correctly before the next statement runs.
• Ensure correct estimated sales have been generated on the system and that monthly accruals are correctly calculated
• Run seasonality and projected sales routines
• Ensure that the Revenue Manager approves all batches (this must not hold up the process)
• Ensure the amounts raised in the system is correctly reflected in the turnover report as excel reports are formulated with this information for the users mentioned and compile the report monthly by the deadline date for discussion
• Ensure that all actual and accrual turnover billings have been raised for the month
• Ensure that queries relating to Turnover rental are resolved timeously
• Assist with credit controllers’ processing queries
• Meet with Property Manager, Tenant and Credit Controllers to resolve queries
• Assist Analyst and Leasing teams with account related queries

Reporting

• Prepare and present the appropriate turnover reports to Property Management and other relevant stakeholders
• File all documentation and ensure accessibility for Property Management and Finance
• Review Revenue Team Dashboard to identify and investigate exceptions, and take corrective action
• Report exceptions to Property Management

Business Process Application

• Identify any gaps in the business process applications and communicate to management
• Identify areas of improvement and with assistance develop processes to improve efficiency within the department
• Look for innovative ways to improve efficiency

Stakeholder Management

• Ensure that regular formal engagement is being had with key internal Customers
• Attend regular meetings with Business Units to keep them abreast of new information and to maintain sound working relationships
• Timeously address any queries raised in these sessions
• Always meet the deadlines and manage expectations of internal and external customers 

Ad-hoc 

• Complete Ad hoc task as requested which may involve any area applicable to the Revenue and accounts receivable team
• Take responsibility and display initiative in learning and completing new tasks

Educational requirements were found to be relevant to this job:

• Financial Diploma / B. Com Degree

Knowledge requirements were found to be relevant to this job:

• Accounting
• Business Processes
• Legislation and compliance implications
• Lease Management, Recurring, Manual and Turnover Billing
• VAT
• Excel and Word
• User proficiency in MRI or other property ERP systems