Robotics Process Automation Specialist at Shell Petroleum Development Company (SPDC)

What is the role?

• Robotics Process Automation Specialist will be responsible for delivery of the Automation agenda for Customer Operations. This will include enabling the process and systems from project intake, prioritization through implementation and value realization, while all deliverables must meet the requirements of RPA framework. This will be done in collaboration with stakeholders across multiple functions to solve business operations pain points, transform work processes, while embedding Automation as part of the Continuous Improvement culture in Customer Operations.
• This job requires getting in contact with operational teams and in this way, building new ways of working. Expectation is to combine the world of business processes with the world of IT technology by creating robots for the existing processes.

This role will be responsible for setting up the Processes and tools to drive maximum business value in Automation including:

• Liaise with the respective Continuous Improvement Focal, Project and Process stakeholders, process SMEs as appropriate to analyze the business processes for automation.
• Analyze the as-is business processes and design RPA plan by eliminating the unnecessary /non-value activities.
• Analyze, design, code and implement RPA solutions within Customer Operation Teams, ensure RPA solutions are built according to standards by enforcing process controls.
• Creating and maintaining solutions detailed technical design documentation for reference and troubleshooting.
• Work closely with Robotics Process Automation Lead to analyze and design solutions based on business requirements.
• Collect and report KPI’s and metrics related to automation(s).
• Support implemented tools readiness given the business need (bundle releases, system upgrades, new versions, new depots, etc.
• Improvements benefits assessment.
• Support peers on technical issues and challenges.

What we need from you?

• Proven experience in successfully building automation utilizing excel macros/VBA (Visual Basic for Applications), Blue Prism and/or Alteryx
• Working knowledge in API, SAP ERP, SharePoint, PowerApps, Power Automate would be added advantage.
• Must have at least 2 years of degree work experience
• Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
• A proven track record in applying principles of continuous improvement, standardization and simplification of business processes.
• Experience in customer service/operations would be also an added advantage.
• Working knowledge on Agile and CI methodologies is an advantage.
• Strong analytical skills with the ability to analyze complex requirements and define technical/functional solutions.
• Degree in Information systems/ Engineering / Master of computer application or any other technical qualification would be an added advantage
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
• Good communication skills.