Jobs at Tych Business Solutions

Job Description:

• We are seeking a dynamic and dependable Hotel Duty Manager to oversee daily operations at our boutique hotels. This pivotal role ensures seamless guest experiences, efficient daily operations, and strong team leadership in a luxury hospitality environment.

Key Responsibilities:

• Supervise and coordinate front‑of‑house and back‑of‑house operations.
• Lead and support staff to maintain service excellence and brand standards.
• Handle guest relations, resolve issues promptly, and ensure satisfaction.
• Monitor compliance with health, safety, and operational policies.
• Oversee shift planning, resource allocation, and departmental coordination.
• Support financial controls, reporting, and operational efficiency.
• Act as the senior point of contact during assigned shifts.

Candidate Profile:

• Proven experience in hotel duty management or supervisory hospitality roles.
• Strong leadership, communication, and problem‑solving skills.
• Professional, guest‑focused, and adaptable under pressure.
• Proficiency in property management systems and MS Office.
• Ability to manage with consistency and attention to detail.

What We Offer:

• A supportive team environment with career growth potential.
• Competitive remuneration and benefits.
• Exposure to diverse operations and guest experiences.

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Job Description

• As a Reservationist, the central job purpose is to assist the Sales & Revenue Department to achieve department targets by accurately interpreting the accommodation needs of guests and organisations, selling the maximum number of room nights at the highest achievable rate, cross-selling the hotel departments, making careful notes of all guest requirements, ensuring that guest requirements are captured in the booking, guest profile and history, and formulating and sending an accurate quotation when required.

Main Responsibilities:

• The position takes responsibility for the complete recording of all booking and inquiry details and correspondence, while taking all reasonable measures to maximise occupancy and revenue as his/her primary operational responsibility.
• This role works closely with the relevant Department Teams to ensure a coordinated effort for providing personalised service and product is achieved and that guest preferences and requests are met with an absolute minimum of error.
• The role also works to ensure that guests perceive the hotel as a highly professional business in all respects.
• Ensure that guests and agents are assisted in the highest standard
• Accuracy and professionalism of responses
• Anticipate and answer questions before they arise
• Timeliness and quality of communication with internal partners and suppliers
• Promotes a culture of employee engagement and hospitality
• Solution-driven and constructive conflict resolution
• Follow all departmental and hotel, health, safety and security policies, processes, procedures and standards with minimal tolerance for errors
• Correct rates to be entered when making a reservation so that there are no corrections needed to a rate post-stay
• Timeous release of provisional bookings and subsequent timeous collection of deposits
• Is aware and manages reservation enquiries to achieve revenue budget
• Strict confidentiality of customer information

Experience and Skills:

• Previous experience working as a Reservations Agent in a Hotel environment.
• Protel PMS experience would be beneficial

Inherent Requirements:

• Matric Certificate
• Process excellence and service delivery
• Sustainable quality and attention to detail
• Innovation for results
• Initiative and change agent
• Teamwork, cross-organisational collaboration and building high-performance teams
• Managing uncertainty (ambiguity) and adaptability
• Personal and professional integrity of the highest standard
• Preference will be given to candidates from Franschhoek and neighboring areas

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Purpose of the Job:

• To provide comprehensive company secretarial, governance and Board support services, its subsidiaries, trusts and special purpose entities.
• Responsible for ensuring compliance with applicable legislation, governance frameworks, Board and Committee requirements, shareholder agreements and corporate policies, and maintaining the highest standards of corporate governance.

Job Requirements:

• Bachelor of Laws (LLB) degree or equivalent and an admitted attorney or an advocate.
• Relevant Company Secretarial qualification e.g. Chartered Governance Professional, Chartered Secretary, CGISA Professional qualification (Chartered Governance Institute of South Africa).
• Minimum of 5 years’ Company Secretarial experience within large private Group or public company Group.
• Exceptional board pack, agenda and meeting management skills.
• Demonstrated experience providing company secretarial and governance support across multi-entity group structures including subsidiaries, joint ventures, trusts and special purpose entities.
• Exceptional minute-taking capability and ability to accurately capture complex Board discussions and resolutions.
• Demonstrated experience in the mining industry with an understanding of the sectors regulatory, governance and stakeholder environment would be advantageous.

Job Responsibilities:

• Ensure compliance with all applicable statutory, regulatory and corporate governance requirements.
• Provide governance and regulatory oversight by evaluating legislative, regulatory and governance developments and ensuring that corporate practices, decision making processes and governance frameworks remain compliant.
• Manage the end-to-end administration of Board and Committee meetings, including scheduling, meeting logistics, venue and refreshment arrangements, preparation of Agendas and meeting materials, drafting of minutes and resolutions and tracking the execution of actions arising from meetings.
• Maintain and enhance governance frameworks, policies, charters and terms of reference.

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Key responsibilities:

• Protect the company’s property, staff, guests, and visitors by maintaining a safe and secure environment at all times.
• Prevent unauthorized access by persons and vehicles.
• Accurately record the movement of all individuals, vehicles, and goods entering the Estate.
• Receive and assist all persons seeking entry in a courteous and professional manner.
• Record and report all security-related requests, complaints, and incidents.
• Maintain high standards of personal hygiene and professional appearance.

Job requirements:

• Must be registered at PSIRA;
• Minimum of Grade C qualification;
• Minimum 2 years’ experience;
• Contactable references;
• Good communication skills;
• Need to work shifts;
• Clear Criminal Record;
• SARS registered;
• Green barcoded ID or new ID card.

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Jobe descriptions:

• The Revenue and Reservations Supervisor leads the reservations team and oversees booking operations across all channels. The role supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation, management reporting, and effective coordination with Front Office and Sales.

Main Responsibilities:

• This role also ensures that all revenue streams and technical systems are optimised in order to ensure maximum profitability.
• The Revenue and Reservations Supervisor must be able to create, interpret and forecast revenue reports in absence of the Revenue Manager.
• Supervise, train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
• Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels.
• Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and average daily rate (ADR).
• Group and conference quotes.
• Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager.
• Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists.
• Guest confidentiality.

Experience and Skills:

• Previous experience working as a Revenue and Reservations Supervisor in a Hotel environment.
• Protel PMS experience would be beneficial

Inherent Requirements:

• Matric Certificate
• Strong system knowledge
• Strong leadership skills
• Meticulous attention to detail to the guest experience
• Personal and professional integrity of the highest standard
• Preference will be given to candidates from Franschhoek and neighbouring areas