Hotel Duty Manager -Cape Town at Tych Business Solutions

Job Description:

• We are seeking a dynamic and dependable Hotel Duty Manager to oversee daily operations at our boutique hotels. This pivotal role ensures seamless guest experiences, efficient daily operations, and strong team leadership in a luxury hospitality environment.

Key Responsibilities:

• Supervise and coordinate front‑of‑house and back‑of‑house operations.
• Lead and support staff to maintain service excellence and brand standards.
• Handle guest relations, resolve issues promptly, and ensure satisfaction.
• Monitor compliance with health, safety, and operational policies.
• Oversee shift planning, resource allocation, and departmental coordination.
• Support financial controls, reporting, and operational efficiency.
• Act as the senior point of contact during assigned shifts.

Candidate Profile:

• Proven experience in hotel duty management or supervisory hospitality roles.
• Strong leadership, communication, and problem‑solving skills.
• Professional, guest‑focused, and adaptable under pressure.
• Proficiency in property management systems and MS Office.
• Ability to manage with consistency and attention to detail.

What We Offer:

• A supportive team environment with career growth potential.
• Competitive remuneration and benefits.
• Exposure to diverse operations and guest experiences.