Latest Jobs at NTT Ltd.

Metrics & Reporting

• Own the global people metrics catalogue: definitions, calculation logic, and ownership for headcount, attrition, hiring, mobility, diversity, and related measures.
• Lead the move from custom report requests to self-serve reporting, rationalising legacy reports into a small set of governed master reports with role-based access.
• Own management and executive reporting for People & Culture leadership, the Senior Leadership Team, and Finance, on a consistent monthly and quarterly cadence.
• Define the reporting dimensions that must hold across every layer: organisation structure, job classification, location, supervisory hierarchy, and grade.
• Ensure historical trends survive organisation restructures and employee ID changes.
• Put export guardrails and access controls in place, reducing reliance on uncontrolled data extracts.

Data Governance & Quality

• Establish and run the people data governance framework: decision rights, data ownership, stewardship, and a clear RACI across People Analytics, HR process owners, IT, and Finance.
• Own the semantic layer standards and data dictionary for people data.
• Lead monthly headcount reconciliation with Finance and resolve differences between HR and Finance figures at source.
• Build a data quality programme with measurable rules, scorecards, root-cause fixes, and accountable owners in the HR process teams.
• Work with Data Protection and Legal on GDPR and local privacy requirements, including access, retention, and cross-border data use.
• Maintain documentation, lineage, and change control for reports, metrics, and data pipelines.

Leadership and partnership

• Lead and develop a distributed team across both functions, setting clear priorities and standards.
• Act as the senior counterpart to HRIS, IT data engineering, and Finance on reporting and data decisions, including HRIS programme milestones.
• Prioritise demand transparently and say no to requests that duplicate governed reporting.
• Partner with the Analytics and AI teams so advanced analytics builds on governed, reusable data rather than one-off extracts.
• Build a regular interlock with business and functional leaders to understand their decisions, agree the measures that matter, and turn governed reporting into insight.

What you'll bring

• [15+] years in people analytics, HR reporting, workforce data, or enterprise data management, with at least [5] years leading teams.
• Global ownership of HR or workforce reporting in a large multinational, ideally at 50,000+ employees.
• Proven delivery of a data governance framework: decision rights, stewardship, data dictionaries, and data quality measurement.
• Hands-on understanding of HR data models, including organisation hierarchies, effective dating, and handling restructures without breaking trends.
• Strong experience with SAP SuccessFactors reporting, plus a data lake or warehouse and a BI tool such as Power BI, Tableau, or Qlik.
• Experience working with SAP Business Data Cloud (BDC), SAP Analytics Cloud (SAC), and Snowflake.
• Extensive hands-on experience with Microsoft Fabric, including data engineering, lakehouse, and semantic models.
• Proven ability to work through disparate data sets from HR, Finance, and other enterprise systems, and bring them into a single, governed semantic layer.
• Strong business interlock: experience partnering with business and functional leaders to frame questions, agree measures, and turn reporting into insight that drives decisions.
• Experience reconciling workforce data with Finance, including headcount and cost definitions.
• Track record of rationalising a report estate and moving users to self-serve.
• Working knowledge of GDPR and data protection requirements for employee data.
• Ability to influence senior stakeholders in HR, IT, and Finance, and to hold a line on standards.
• Experience leading distributed teams across regions and time zones.
• Bachelor's degree in a quantitative, information systems, or business discipline.

Nice to have

• Master's degree in analytics, information management, or an MBA.
• Data governance certification such as DAMA CDMP, or familiarity with DAMA-DMBOK.
• Experience with an HRIS migration or consolidation, including post-merger integration.
• Experience with data catalogue or lineage tools such as Collibra, Alation, or Microsoft Purview.
• SQL skills and familiarity with semantic modelling in Power BI or similar.
• Experience defining metrics to external standards such as ISO 30414.
• Experience working with works councils on employee data use.

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Your day at NTT DATA

• We are looking for an AI Platform & Application Maintenance Team Lead to coordinate the maintenance and support activities for aXet applications. This role will lead the maintenance team responsible for analyzing, prioritizing, and resolving incidents, while serving as the main technical and operational point of contact for Support, Development, Infrastructure, and other relevant teams. 
• The Team Lead will ensure that incidents are managed efficiently, communication is clear and timely, service levels are met, and recurring issues are addressed through sustainable solutions. They will combine technical expertise with team coordination, stakeholder management, and continuous service improvement.

Responsibilities: 

• Lead, coordinate, and support the application maintenance team responsible for resolving incidents and delivering corrective changes. 
• Act as the primary liaison between the maintenance team, Support teams, development teams, infrastructure teams, and other stakeholders. 
• Receive, assess, prioritize, and assign incidents based on business impact, urgency, complexity, and agreed service levels. 
• Ensure timely and clear communication on incident status, estimated resolution times, blockers, workarounds, and final outcomes. 
• Coordinate the resolution of high-priority and complex incidents, including escalation to the appropriate technical teams when required. 
• Monitor incident queues, workloads, response times, resolution times, and service-level compliance. 
• Facilitate daily or regular follow-up sessions with Support and Development teams to review open incidents, priorities, risks, and dependencies. 
• Ensure root-cause analyses are performed for recurring or critical incidents and that preventive actions are implemented. 
• Promote the documentation of incidents, known errors, workarounds, technical solutions, and operational procedures. 
• Review maintenance changes and ensure that fixes comply with quality, security, testing, and deployment standards. 
• Identify opportunities to improve monitoring, alerting, automation, support processes, and application reliability. 
• Provide technical guidance, mentoring, and performance support to maintenance team members. 
• Report regularly on service health, incident trends, key risks, recurring issues, team capacity, and improvement initiatives.

Knowledge and Skills: 

• Strong understanding of application maintenance, incident management, production support, and service delivery processes. 
• Technical background in web application development, preferably Angular, Node.js, REST APIs, and frontend-backend integrations. 
• Experience coordinating technical teams and working across multiple stakeholders and delivery teams. 
• Ability to translate technical issues into clear, actionable updates for Support and business stakeholders. 
• Experience with ticketing, incident management, monitoring, and project management tools. 
• Knowledge of agile methodologies and continuous improvement practices. 
• Strong prioritization, planning, coordination, and decision-making skills. 
• Experience managing critical incidents, escalations, dependencies, and service-impacting issues. 
• Ability to analyze incident trends and define preventive measures. 
• Excellent written and verbal communication skills.

Requirements: 

• Proven experience in application support, maintenance, production operations, or technical service management. 
• Previous experience leading or coordinating a technical team is highly desirable. 
• Solid technical understanding of Angular and Node.js environments, or similar web application technologies. 
• Experience working closely with Support, Development, Infrastructure, and Quality Assurance teams. 
• Ability to manage multiple priorities while maintaining a customer- and service-oriented approach. 
• Proactive, structured, analytical, and results-driven mindset. 
• Strong ownership and accountability for service quality and incident resolution.
   

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What you'll do
Employee listening strategy

• Own the global employee listening calendar across the annual census, pulse surveys, and lifecycle surveys (onboarding, exit, internal mobility), balancing insight needs against survey fatigue.
• Recommend when to survey, when to use existing data instead, and when to retire survey instruments that no longer earn their place.

Listening portfolio expansion

• Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness.
• Design and launch onboarding and exit (offboarding) surveys, triggered from HR system events.
• Extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave.
• Introduce targeted pulse surveys to track priority themes and change programs between annual cycles.
• Develop a 360 feedback offering for leaders and managers, with clear rules on confidentiality and use.
• Connect insight across survey instruments so leaders see a single employee experience view, not separate survey reports.

Survey design

• Design and maintain survey instruments: item writing, scale design, and question libraries that protect year-over-year trend comparability.
• Manage translation and cultural equivalence across countries and languages.
• Define sampling approaches for pulse surveys and targeted listening activity.

Analysis and insight

• Run driver analysis, significance testing, and segmentation across the organization, including small-team reporting within anonymity rules.
• Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods.
• Link listening data to business outcomes such as attrition, performance, and utilization, working with the wider PA&I team.

Executive communication

• Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People & Culture business partners.
• Present findings directly to senior audiences and defend your methodology and results under questioning.

Manager enablement and action

• Run the Employee Engagement Survey action-planning cadence and track whether actions are taken and whether they move outcomes.
• Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team, including what data it surfaces and how adoption is measured.
• Produce practical guidance that helps managers interpret results and act.

Platform and governance

• Specify, review, and quality-assure Qualtrics configuration: hierarchies, metadata, dashboards, role-based access, and anonymity thresholds.
• Ensure listening activity meets GDPR and local data protection requirements, including works council consultation where required.
• Manage the day-to-day relationship with Qualtrics as a vendor.

What you'll bring

• 10-12 years in employee listening, people analytics, organizational research, or survey research, with at least 4 years running employee surveys at scale in a large or multinational organization.
• Experience building a listening portfolio beyond an annual survey, such as onboarding, exit, lifecycle, or pulse programs.
• Strong survey methodology: item and scale design, validity, trend management, sampling, and cross-cultural survey administration.
• Working knowledge of Qualtrics EmployeeXM, deep enough to specify and quality-assure hierarchies, metadata, dashboards, role-based access, and anonymity thresholds.
• Applied statistics: driver analysis, regression, significance testing, and segmentation. Hands-on use of R or Python alongside Qualtrics.
• Text analytics experience, including Qualtrics Text iQ or equivalent, and familiarity with AI-assisted comment analysis.
• A track record of presenting survey insight to senior leaders and influencing decisions.
• Experience turning results into manager action, with evidence of how adoption was driven and measured.
• Ability to deliver through colleagues and stakeholders you don't manage, across regions and time zones.
• Sound understanding of confidentiality, GDPR, and ethical use of employee data.
• Bachelor's degree in psychology, statistics, social sciences, economics, or a related field.
• Fluent professional English, written and spoken.

Nice to have

• Master's degree in industrial-organizational psychology, organizational behavior, or quantitative social science.
• Qualtrics EX certification, or experience as a Qualtrics EX administrator.
• Experience consolidating survey platforms or programs across entities, for example after a merger.
• Experience designing or running 360 feedback programs.
• Experience with AI assistants or chat-based tools that surface survey data to managers.
• Qualtrics API or HRIS integration experience (Workday, SAP SuccessFactors, or similar).
• Experience with works councils and European employee consultation requirements.
• Professional proficiency in Spanish or another major language used in NTT DATA's workforce.
• Mentoring or informal team leadership experience.

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Your day at NTT DATA

• As a Networking Technical Architect at NTT DATA, you will serve as a trusted technical advisor, transforming business requirements into comprehensive network solutions. drawing from your extensive expertise, you will design network architectures from the communications layer to networking protocols, covering all elements such as network gear, interconnects, hardware, and cloud services for hybrid solutions.
• This role specifies and designs solutions based on their technical expertise within the technology / domain focus area. This will include the ability to design the physical domain from the communications layer to networking protocols, network gear, interconnects, hardware for all services (Connectivity, Voice (SIP), Co-location and Carrier) and all cloud services for hybrid solutions.
• You will analyse, develop, and recommend long-term strategic plans to ensure network capacity meets current and future requirements. Collaborating with internal stakeholders, you will create technical specifications and develop detailed design documents that align with business objectives and compliance standards.
• Your day will include providing pre-sales technical support and helping to transition projects from presales to delivery. You will be integral in developing and managing proofs of concept (POCs), which involve setting up, delivering, and ensuring the successful completion of these initiatives.
• You will work closely with sales teams to influence and guide them, ensuring they are well-equipped to close deals. From scope determination to product pricing and rFP/rFI responses, your involvement is pivotal to ensuring the technical solutions meet client objectives.
• On assigned engagements, you will own the proposed solutions, transitioning the build and implementation to delivery teams. Your Responsibilities also include preparing executive summaries, documenting proposed technology solutions, and assisting in final client presentations, ensuring all deliverables meet the highest standards.

To thrive in this role, you need to have:

• A deep understanding of network protocols, topologies, security, routing, switching, wireless networks, and IP addressing.
• Broad product knowledge with an integrated understanding of technology.
• Familiarity with the Internet of Things, big DATA, network management, quality of service, cloud computing, and virtualization.
• Extensive experience in professional technical roles, including software development, systems design and deployment, or networking and infrastructure within large-scale, multinational technology services environments.
• Proficiency in project management methodologies.
• Strong client engagement skills and solid technical consulting aptitude.
• Effective collaboration and communication skills, contributing to team success.

Key Responsibilities:

• Analyzes, develops and recommends long-term strategic plans to ensure network technology and capacity meets current and future network requirements.
• Viewed as a trusted technical advisor to the client.
• Responsible for solution design, business development, and transition of projects from presales to delivery and sales support.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current network and system capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and rFP/rFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.
• Drives innovation by looking at automating internal process as well as products and services.

Knowledge and Attributes:

• Solid client engagement skills coupled solid technical consulting aptitude.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Broad product knowledge integrated with technology understanding.
• Understanding network protocols, topologies and security.
• Understanding of routing and switching, wireless networks and IP addressing.
• Understanding of internet of things, big DATA, network management, quality of service, virtualisation, cloud computing and AI.
• Basic understanding of key vendor subscription models such as Cisco.

Academic Qualifications and Certifications:

• Relevant technical qualifications and certifications
• Certification of Enterprise Architecture methodologies (e.g., TOGAF, ITIL, COBIT), advantageous.
• Vendor product, sales, and technology certifications, advantageous.
• Proficiency in software and programming languages such as C++
• SAFe  Scaled Agile, advantageous

Required experience:

• Seasoned professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi-national) technology services environment.
• Seasoned experience in a professional technical role.
• Seasoned network management experience, including fault and performance management systems.
• Seasoned experience in project management methodologies.

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Role Summary

• The Principal Security Platforms Engineer serves as a subject matter expert for the MSSP's Palo Alto Cortex XSIAM platform but is not limited to and associated security operations technologies. The role is responsible for the strategic evolution, architecture, engineering, automation, onboarding, Agentic AI and operational excellence of the security platforms ecosystem incl. XSIAM.
• The successful candidate will provide technical leadership across platform architecture, log onboarding and normalization, detection engineering, automation, content development, integrations, and advanced troubleshooting while acting as a technical mentor and escalation point for engineering and SOC teams.
• This role combines Security Architecture, Security Engineering, Detection Engineering and Automation Engineering responsibilities to ensure the security platform continuously evolves to support managed security services, threat detection, incident response and customer onboarding requirements.

Key Responsibilities

XSIAM and Other Security Platforms:

• Support the overall architecture, roadmap, and strategic evolution of the MSSP Cortex XSIAM platform and other security platforms.
• Design and maintain multi-tenant service architecture supporting managed security services customers alongside capability teams.
• Lead platform architecture reviews and recommend improvements to scalability, performance, resilience and cost optimization.
• Act as trusted advisor for onboarding, architecture, use-case development and platform optimization initiatives.
• Lead and build new service platform and automation for the SOC/security services
• Support platform upgrades, new integrations design, build and enhance, and feature adoption within XSIAM and other associated security platforms
• Act as L4 escalation support for complex platform issues such platform disruptions, ingestion failures, automation failures and detection gaps.
• Act as an advisor for the development and optimization of:
• Correlation and Suppression Rules
• Alert tuning strategies and Threat intelligence integrations
• Support to develop and maintain XQL-based use cases and detection logic.
• Support in improving the detection coverage by aligning content against MITRE ATT&CK techniques.
• Support in continuous reduction of false positives and alert fatigue.
• Review detection performance and recommend improvements based on threat trends and SOC feedback.
• Engage directly with vendor TAC and engineering teams on critical incidents.
• Provide technical leadership and guidance to SOC, Engineering, and Customer Success teams.
• Review customer requirements and recommend security monitoring strategies.
• Develop and maintain:
• Platform standards
• Engineering procedures
• Integration guides
• Document and share operational and engineering knowledge across teams. Mentor Platform, Detection, and SOC Engineers and Analysts.
• Drive technical best practices across the MSSP security engineering function.

Knowledge and Attributes

• Strong knowledge of Cortex XSIAM architecture and operations, SIEM, SOAR, XDR, detection engineering, and modern SOC practices.
• Working knowledge of Python, PowerShell, Rest APIs, KQL, and XQL.
• Deep expertise in security telemetry normalization, correlation, MITRE ATT&CK, threat detection, automation, and orchestration.
• Strong cloud security experience across Azure, AWS, and GCP. Excellent analytical, troubleshooting, consulting, stakeholder engagement, communication, mentoring, and technical leadership skills, with the ability to independently drive complex platform initiatives.

Academic Qualifications and Certifications

• Bachelor's degree in Information Technology, Cyber Security, Computer Science or related field.
• Palo Alto Networks Cortex XSIAM Engineer certification (advantageous).
• Relevant cloud security certifications across Azure, AWS or GCP.
• CISSP, CISM, CCSP or equivalent security certifications preferred.

Required Experience

• 10+ years in Cyber Security Engineering, Security Operations, or Security Architecture.
• 2+ years hands-on experience with Palo Alto Cortex XSIAM/XDR.
• Experience onboarding and normalizing SIEM/XDR telemetry and developing XQL queries, correlation rules, and detection content.
• Experience with automation, orchestration, APIs, Broker-VMs, and cloud-native integrations.
• Experience supporting MSSP or enterprise SOC environments and troubleshooting large-scale platform and ingestion issues.
• Strong knowledge of EDR/XDR, SIEM, SOAR, Threat Intelligence, Vulnerability Management, and Cloud Security.
• Experience with Python or PowerShell, REST APIs, and automation frameworks.
• Experience working with security vendors and technical support teams.
• Strong knowledge of network protocols, Linux, Windows, and cloud infrastructure.

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Your day at NTT DATA

• The Senior Team Lead, DevOps is a developing management role, responsible for collaborating with a variety of business stakeholders to ensure available, scalable and reliable business experiences in the daily management of the DevOps area in the business.
• This role strives to drive increased capacity to innovate and expedite the value add to the business and additional responsibilities includes the management of all design, build, release and support activities associated with the relevant portfolio.
• The Senior Team Lead, DevOps is responsible for ensuring their team delivers and executes in alignment with solid DevOps principles and practices, whilst inspiring collaboration and innovation focused on operational excellence.

Key responsibilities:

• Manages operations for the DevOps Team and coordinates the efforts of product design and development with the more business-oriented operations and production to achieve successful new product launches.
• Works closely with a variety of internal stakeholders to ensure the execution of the DevOps strategy.
• Designs, develops and implements operational capabilities by overseeing the design, development, and implementation of processes, capabilities, tools and processes.
• Supports with overseeing the product/portfolio lifecycle and ensures the development and operation of an agile software development process all the way through to production.
• Ensures the collaborative development and continuous integration and the early discovery and exposure of integration risks, reduced costs and shortened testing cycles.
• Tests and deploys processes to ensure the creation of processes that are iterative, frequent, repeatable and reliable.
• Manages the development of a delivery pipeline that allows for continuous automated deployment and testing ensuring the release of new enhancements and bug fixes, enabling the practice of continuous delivery.
• Monitors and validates operational quality and ensures early monitoring of the functional and non-functional characteristics by enabling automated testing.
• Manages the outcomes of the tickets opened to ensure the uptime and quality of the production system is always maintained.
• Manages individuals and groups. Allocates responsibilities and/or packages of work, including supervisory responsibilities.
• Coordinates and manages planning of the system and/or acceptance tests, including software security testing, within a development or integration project or program.
• Drafts and maintains procedures and documentation for support and manages enhancements.
• Ensures that all requests for support are dealt with according to set standards and procedures.

To thrive in this role, you need to have:

• Solid technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions.
• Solid expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools.
• Ability in people management, risk management, change management, and project management.
• Excellent judgment, analytical thinking, and problem-solving skills.
• Solid experience working with quality management approaches, techniques, and principles.
• Solid understanding of software development lifecycle best practices.
• Solid technical understanding of development and platform engineering.
• Customer centricity and strong collaboration capabilities with excellent planning skills.
• Solid stakeholder and relationship management.
• Excellent communication skills coupled with exceptional leadership skills.
• Demonstrate an excellent and practical understanding of accepted DevOps principles.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Relevant DevOps certification preferred.
• Agile related certification preferred.
• Understanding and certification of cloud platforms and services (for example, AWS, Azure, GCP).
• Knowledge and certification of scripting and programming languages (for example, Bash, Python, Ruby).

Required experience:

• Solid demonstrated Software Development and Support experience.
• Experience in SOAR playbook development
• SOC experience relating to automation of Incidents and Automation of day to Security operations 
• DevSecOps integrates security into an existing DevOps pipeline to balance speed and security, while SecDevOps places security first
• Solid demonstrated experience deploying software solutions to clients in an outsourced or similar IT environment.
• Solid demonstrated experience working in a multi-team environment across multiple geographies.
• Programming/development experience including Agile processes such as SCRUM, KANBAN.
• Solid demonstrated years of team management experience.
• Scrum Master experience

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Your day at NTT DATA

• As a Cloud Managed Services Engineer at NTT DATA, you will be the cornerstone of creating and maintaining cloud-based infrastructure for our clients. Your role will involve designing, implementing, and managing highly complex cloud solutions, ensuring they align with clients' unique requirements and business objectives. You will be the go-to person for everything cloud-related, leveraging your deep expertise to drive successful managed services outcomes.
• You will lead the design and architecture of managed cloud solutions, oversee their implementation, and ensure best practices and industry standards are upheld. By monitoring and optimizing the performance of cloud infrastructures, you will proactively identify and resolve issues, continually improving performance, security, and service delivery. Your technical expertise will be crucial in handling highly complex cloud-related incidents and guiding the team to resolve critical issues.
• Your day will also involve collaborating with cross-functional teams and serving as a subject matter expert in cloud solutions. You will provide consultancy support, create comprehensive technical documentation, and develop scripts and automation solutions to streamline network operations. In this role, you may also manage and implement projects, deliver disaster recovery functions, and drive innovation to meet evolving client needs.

Key Responsibilities:

• Creates and maintains the Cloud-based Infrastructure of managed service to clients.
• Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions.
• Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Communicates with other teams and clients for extending support.
• Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives.
• Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards.
• Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively.
• Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and DATA protection standards.
• Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
• Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements.
• Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures.
• Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency.
• Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent problem-solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue.
• In-depth knowledge of cloud technologies.
• Excellent understanding of managed services concepts.
• Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting.
• Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
• Project management skills and the ability to handle multiple tasks and priorities effectively
• Excellent scripting/programming skills.
• Strong scripting skills in languages such as Python, Perl, or ruby, and experience with automation tools like Ansible, Puppet, or Chef.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications such as (but not limited to) -
• VMware certified Professional: DATA Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Zerto, pure, vxrail.
• Google Cloud Platform (gcp).
• Oracle Cloud Infrastructure (oci).

Required experience:

• Extended Managed Services experience.
• Extended knowledge and experience in ticketing tools, preferably Service Now.
• Extended experience working in multiple large Global Enterprise client outsourcing projects.
• Extended vendor management experience.
• Extended in-depth experience and understanding of the IT industry and standards for IT service management.
• Extended experience in more than one area of expertise
• Extended experience across Emerging technology and trends impacting IT operations
• Extended experience in designing, implementing, and managing complex enterprise cloud solutions

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Your day at NTT DATA

• The Team Lead, Managed Services is an entry level management role, responsible for ensuring function.
• This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of less complex managed services and manages and deploys targeted managed services programs to help accelerate sales, client engagement and service delivery.
• This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.

Key Responsibilities

Team Leadership & Operational Management

• Coordinate the day-to-day activities of the team.
• Ensure appropriate resource allocation and shift coverage to maintain service continuity and leave rosters.
• Manage team workload distribution and prioritize activities to meet operational objectives.
• Provide coaching, mentoring, and performance guidance to team members.
• Foster a culture of accountability, service excellence, and continuous improvement.
• Conduct regular team reviews, performance discussions, and development planning to cater for business needs.

Incident & Queue Management

• Maintain overall ownership of the incident queue and ensure all tickets are actively managed within SLA and OLA targets.
• Monitor ticket ageing, backlog trends, and response times, taking proactive action to prevent service breaches.
• Ensure incidents are correctly prioritized, assigned, escalated, and progressed to resolution.
• Drive resolution of high-impact, critical, and recurring incidents through effective coordination with resolver teams.
• Conduct regular ticket quality reviews to ensure accurate documentation and compliance with operational processes.
• Ensure all customer-facing communications are timely, accurate, and professional.

Escalation Management

• Act as the primary operational escalation point for unresolved incidents and service issues.
• Manage escalations from customers, internal stakeholders, and technical teams.
• Coordinate cross-functional teams and vendors to expedite incident resolution.
• Ensure appropriate communication and updates are provided throughout the incident lifecycle.
• Escalate significant service risks, recurring issues, and potential SLA breaches to management.
• Facilitate major incident management activities when required.

SLA Governance & Service Assurance

• Monitor and report on SLA, OLA, and operational performance metrics.
• Identify risks to service delivery and implement mitigation plans before service breaches occur.
• Ensure compliance with incident management processes, operational procedures, and contractual obligations.
• Drive accountability across technical resolver groups to maintain service performance standards.
• Support service reviews and customer governance meetings as required.

Reporting & Performance Management

• Produce daily, weekly, and monthly operational reports detailing service performance, SLA compliance, ticket volumes, and escalation trends.
• Analyse incident trends, recurring issues, and service performance metrics.
• Provide actionable recommendations to improve operational efficiency and service quality.
• Maintain reporting dashboards and ensure the accuracy of operational data.
• Present service performance updates to internal management and customer stakeholders.

Continuous Improvement

• Identify opportunities to improve operational processes, monitoring, automation, and incident handling procedures.
• Drive initiatives to reduce incident volumes, improve first-time resolution, and enhance customer experience.
• Support knowledge management activities and ensure operational documentation remains current.
• Contribute to continues service improvement plans and operational maturity initiatives.

Key Measures of Success

• SLA and OLA compliance achieved and maintained.
• Reduction in ticket backlog and ageing incidents.
• Timely management and resolution of escalations.
• Queue health maintained within agreed thresholds.
• Customer satisfaction and stakeholder feedback.
• Quality and accuracy of operational reporting.
• Improvement in incident resolution times and operational efficiency.
• Team performance, engagement, and development outcomes.

Skills & Experience

• Minimum 3-5 years' experience in a NOC, Service Desk, Technical Managed Services environment.
• Previous leadership, supervisory, or senior operational coordination experience.
• Strong understanding of Incident Management, Major Incident Management, and SLA governance.
• Understanding of basic networking and automation principals.
• Experience managing operational queues and driving service delivery performance.
• Strong stakeholder, customer, and vendor management skills.
• Excellent verbal and written communication skills.
• Proven ability to manage escalations and coordinate multiple technical teams.
• Experience with ITSM platforms such as ServiceNow, Remedy, ManageEngine, or similar.
• Knowledge of ITIL principles and service management best practices.
• Strong analytical, reporting, and problem-solving capabilities.

Role Purpose

• The NOC Team Leader is responsible for the operational management of the Network Operations Centre, ensuring all incidents, service requests, and operational activities are managed effectively and resolved within agreed service levels. The role provides leadership to the NOC team, oversees queue health, manages escalations, drives SLA compliance, and delivers accurate operational reporting to ensure a high-quality service experience for customers and stakeholders.

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The Opportunity

• NTT DATA is seeking an accomplished executive to lead the South African Applications Portfolio, bringing together Applications, SAP, Customer Experience (CX), Business Process Services (BPS) and Data as one integrated, market-facing business. This strategically significant role will shape the portfolio’s direction, accelerate sustainable growth, strengthen market relevance and deliver profitable expansion.
• The successful candidate will combine commercial acumen, strategic vision and exceptional people leadership with deep expertise across enterprise applications, platforms, data, digital transformation and technology-enabled business processes.

Purpose of the Role

• The Managing Director will provide end-to-end strategic, commercial and operational leadership for NTT DATA South Africa’s full Applications Portfolio: Applications, SAP, Customer Experience, Business Process Services and Data. The role is accountable for creating a coherent portfolio strategy, integrating capabilities across these service lines and taking differentiated, industry-relevant solutions to market.
• The role carries full accountability for profit and loss performance, growth strategy, sales enablement, market development, portfolio innovation, delivery excellence, partner performance and talent leadership. Working within a highly matrixed global organisation, the Managing Director will translate global priorities into locally relevant execution, connect specialist capabilities into integrated client propositions and build a scalable, profitable and sustainable business.
• As the executive leader of the portfolio, the incumbent will inspire high-performing teams, strengthen strategic client and partner relationships, and position NTT DATA as a trusted transformation partner across applications, enterprise platforms, experience, process services and data

Key Responsibilities

Portfolio Strategy and Business Leadership

• Define and execute an integrated South African strategy across Applications, SAP, CX, BPS and Data.
• Create clear portfolio choices, priorities and investment plans that strengthen growth, differentiation and profitability.
• Connect capabilities across the portfolio to form end-to-end, industry-led client solutions rather than stand-alone service offerings.
• Localise global strategic priorities and offerings into executable South African growth plans.
• Lead transformation initiatives that improve competitiveness, relevance, scalability and speed to market.
• Balance portfolio growth with disciplined operational management and customer-centred execution.

Commercial and P&L Leadership

• Own full portfolio profit and loss accountability, including revenue, margin, cost, utilisation and investment performance.
• Deliver sustainable revenue growth, profitability and market-share expansion across the portfolio.
• Build and maintain a healthy, balanced pipeline across Applications, SAP, CX, BPS and Data.
• Sponsor strategic pursuits and personally engage in priority bids, negotiations and complex client opportunities.
• Develop long-term account growth strategies with country, industry, sales and delivery leadership.
• Apply commercial discipline to pricing, contracting, delivery models and portfolio investment decisions.

Go-to-Market and Client Leadership

• Define and execute a unified go-to-market strategy aligned to global priorities and South African market needs.
• Position the portfolio around measurable business outcomes, combining advisory, transformation, implementation, managed services and business process capabilities.
• Enable sales teams with compelling propositions, market insights, client stories and pursuit support.
• Build trusted relationships with C-suite and Board-level stakeholders and act as executive sponsor for strategic clients.
• Identify new market opportunities, whitespace and cross-sell potential across the five portfolio domains.
• Champion AI-enabled applications, intelligent automation, data-driven services and digital experience innovation.

Portfolio and Offering Leadership

• Applications: Grow application development, modernisation, integration, testing, quality engineering, low-code and application management services.
• SAP: Expand SAP advisory, transformation, implementation, migration, cloud and managed services capabilities, supported by a strong SAP ecosystem.
• Customer Experience (CX): Grow customer, employee and digital experience solutions, including CRM, commerce, contact centre and experience-led transformation.
• Business Process Services (BPS): Scale technology-enabled business process solutions that improve efficiency, service quality and business outcomes.
• Data: Grow data strategy, engineering, platforms, analytics, governance and AI-enabled data solutions.
• Ensure offerings are integrated, repeatable, commercially viable and supported by the right skills, alliances and delivery capacity.

Partner Ecosystem
Develop executive relationships with strategic technology partners including:

• SAP
• Microsoft
• Salesforce
• Oracle
• Snowflake
• Databricks
• AWS
• Drive joint go-to-market initiatives, co-innovation, partner investments, certifications and pipeline development.
• Ensure partner strategies support portfolio differentiation, delivery capability and profitable growth.

Delivery and Operational Leadership

• Provide executive oversight of delivery across the portfolio, ensuring delivery excellence, customer satisfaction, strong governance, quality outcomes and sustainable profitability.
• Create consistent operating rhythms, performance visibility and accountability across sales, delivery and capability leadership.
• Improve productivity, utilisation, workforce mix, delivery methods and reuse of intellectual property and accelerators.
• Provide executive leadership for relevant South African delivery capabilities and ensure effective alignment with global delivery resources.
• Act decisively on delivery risk, client escalation, commercial exposure and operational underperformance.

People and Culture Leadership

• Build an inclusive, high-performance culture that attracts, develops and retains scarce and critical talent.
• Lead, coach and inspire a diverse portfolio leadership team, with clear accountability across the five portfolio domains.
• Build succession pipelines and future-ready capability across commercial, technical, consulting and delivery disciplines.
• Champion collaboration across business units, industries, countries and global teams.
• Create a strong employee experience grounded in purpose, inclusion, continuous learning and opportunity.

Leadership Expectations

• Operate as an enterprise leader, making decisions for the strength of the overall portfolio and NTT DATA South Africa.
• Balance bold strategic ambition with disciplined execution and commercial judgement.
• Influence effectively in a global matrix and align diverse stakeholders around shared outcomes.
• Build confidence through authentic, visible and accountable leadership.
• Navigate complexity and ambiguity while maintaining pace, focus and delivery.
• Create trusted relationships with clients, partners, employees and global leadership.

Candidate Profile

Experience

• 15–20 years’ experience in the technology consulting, IT services or digital transformation industry.
• Significant executive leadership experience with accountability for a large, complex services portfolio.
• Proven ownership of a substantial P&L and a track record of sustainable revenue growth and improved profitability.
• Demonstrated success leading sales, go-to-market, delivery and capability organisations.
• Experience building, scaling and transforming businesses across multiple technology or service domains.
• Experience operating in highly matrixed, global organisations and leading multicultural teams.
• Executive client engagement experience, including complex pursuits, negotiations and strategic account growth.
• Experience in South Africa and/or the broader Middle East and Africa market is highly desirable.

Technical and Industry Expertise

• Strong understanding of enterprise application services, including development, modernisation, integration, testing and managed services.
• Working knowledge of SAP transformation and managed services, enterprise platforms and cloud-enabled operating models.
• Understanding of CX technologies and services, including CRM, commerce, contact centre and digital experience.
• Understanding of BPS models, intelligent automation and technology-enabled process transformation.
• Strong appreciation of data engineering, data platforms, analytics, governance and AI-enabled solutions.
• Commercial understanding of partner ecosystems and platforms such as SAP, Microsoft, Salesforce, Oracle, Snowflake, Databricks and AWS.
• Ability to translate emerging technology trends into relevant, commercially viable client propositions.

Qualifications

• Bachelor’s degree in Business, Technology, Engineering or a related discipline.
• MBA or equivalent postgraduate qualification preferred.

Personal Attributes

• Commercially astute and growth-oriented
• Strategic, decisive and execution-focused
• Customer-centric and market-facing
• Collaborative and effective in a matrix
• Inspirational, resilient and adaptable
• Curious, innovative and comfortable with ambiguity
• Passionate about developing people
• Culturally intelligent and credible at Board and C-suite level

Measures of Success

• Achievement of portfolio revenue, profitability, margin and cash objectives.
• Growth in qualified pipeline, sales conversion, market share and cross-portfolio opportunities.
• Balanced growth across Applications, SAP, CX, BPS and Data.
• Expansion of strategic client relationships and partner-generated business.
• Successful localisation and execution of global portfolio strategy.
• Improved delivery quality, customer satisfaction, operational discipline and productivity.
• Strengthened employee engagement, critical-skill capability and leadership succession.
• Increased market recognition of NTT DATA’s integrated Applications Portfolio in South Africa

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Role Overview

• The Cross Technology Managed Services Engineer (L3) is a senior technical specialist responsible for delivering operational excellence across multiple technology domains within managed services environments. The role requires a strong foundation in core infrastructure technologies, including operating systems, Active Directory, identity and messaging services, with primary expertise in public cloud platforms, cloud networking, and cloud security.
• This position provides advanced technical support, complex incident resolution, proactive service optimisation, and technical leadership across hybrid and multi-cloud customer environments. The engineer acts as an escalation point for lower-tier engineers and contributes to the design, automation, and continuous improvement of managed services operations.

Key Responsibilities
Public Cloud Operations

• Manage, maintain, and optimise Azure, AWS and/or GCP environments.
• Support cloud-native networking, identity, security, and governance services.
• Implement and maintain cloud security controls, policies, and best practices.
• Monitor cloud platform performance, availability, and cost optimisation initiatives.
• Support cloud migration, modernisation, and transformation projects.

Cloud Networking & Security

• Administer and troubleshoot:
• Virtual Networks (VNETs)
• AWS VPCs
• Routing and segmentation
• VPN connectivity
• ExpressRoute / Direct Connect
• Load balancing
• DNS services
• Firewalls and security appliances
• Implement and manage:
• Zero Trust principles
• Network Security Groups
• Web Application Firewalls
• Cloud security services
• Identity-based access controls

Service Operations

• Act as L3 escalation point for critical incidents and complex technical issues.
• Lead root cause analysis and problem management activities.
• Deliver proactive maintenance and service improvement initiatives.
• Develop automation and standardisation opportunities.
• Produce and maintain technical documentation and operational procedures.

Customer Engagement

• Provide technical guidance to clients and internal teams.
• Participate in service reviews and technical governance discussions.
• Support project teams during implementations and transitions into support.
• Contribute technical expertise during solution planning and design discussions.

Required Technical Skills

• Public Cloud
• Microsoft Azure (preferred) SC700
• Amazon Web Services (advantageous)

Cloud Networking

• VNET / VPC Design
• Routing and Switching
• VPN Technologies
• SD-WAN
• ExpressRoute / Direct Connect
• DNS and Load Balancing
• Cloud Firewalls

Cloud Security

• Microsoft Defender Suite
• Microsoft Sentinel
• Security Center / Defender for Cloud
• IAM and RBAC
• Conditional Access
• Zero Trust Architecture
• Security Monitoring and Compliance

Infrastructure

• Windows Server
• Linux Administration
• PowerShell
• Infrastructure Automation

Experience Requirements

• 5+ years experience in managed services or enterprise infrastructure environments.
• Demonstrated experience supporting public cloud platforms in production environments.
• Strong experience in cloud networking and security technologies.
• Experience with Microsoft identity and messaging platforms.
• Proven ability to lead technical troubleshooting and major incident resolution.

Preferred Certifications

• Microsoft
• AZ-104 Microsoft Azure Administrator
• AZ-305 Azure Solutions Architect Expert
• AZ-700 Azure Network Engineer Associate
• AZ-500 Azure Security Engineer Associate
• SC-100 Cybersecurity Architect Expert (advantageous)