RTMP Connection Product Owner at The Heineken Company

KEY RESULT AREAS

• Lead the development and implementation of RTMP connections, consisting of API-based integrations with selected partners; and the eazle Distributor portal with other strategic partners.
• Continuously research to understand key RTMP pain points to optimize collaboration and connection to eazle ecosystem
• Design and implement new processes and ways of working across internal and external stakeholders to successfully implement RTMP connections
• Work with external stakeholders (technology vendors, RTMP ERP partners, etc.) to guarantee an optimal customer experience
• Work with Local D&T, Global E-Business team and technology partners to develop RTMP connections so that they meets key RTMP & customer pain points and HEINEKEN Beverages strategic objectives
• Analyze (financial) impact of implemented services and contribution to overall HEINEKEN Beverages strategy
• Work with capability and change & comms teams to develop training and capability building materials to onboard and educate RTMPs & internal colleagues including field sales teams
• Work with RTMPs and internal stakeholders to set up service levels and support model
• Work with change & comms team to develop exciting and fresh ways to keep our customers up to date on key developments
• Explore industry best practices to continuously improve our RTMP connections
• Learn, share & reapply with/from other HEINEKEN OpCos, leveraging the strength of the HEINEKEN network
• Manage deployment & development budget together with D&T

EDUCATIONAL QUALIFICATIONS

• University Degree in Business Administration / IT / E-Commerce / Logistics

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• Min 5 yrs relevant experience in sales / digital / D&T / Logistics
• Project management skills
• Expertise in agile ways of working
• Expertise or experience in shaping FMCGs or related services RTC strategy AND solutions  
• Proactive and able to work flexibly & autonomously
• Able to communicate and engage with all levels of the organisation
• Customer-focused with a high-level of curiosity
• Excellent project management skills
• Ability to work in agile cross functional teams
• Ability to learn quick and apply new knowledge (new tools/new ways of working)
• Strategic and forward looking with a continues improvement mindset 
• Energetic and able to work with a big, diverse teams both internally and externally
• Excellent communication and persuasion skills
• Approaches projects with high degree of rigor and structure