SA - Travel Consultant Kloof at Flight Centre Travel Group

The Travel Sales consultant is responsible for delivering amazing travel experiences. We call this “Delivering Happiness”. We know all there is to know about the complexity of travel and take full ownership of our customer. We live and breathe our company philosophies and uphold our resilient culture which makes us the best company to work for.

Sales Ability :

• Follow the one best way sales process
• Build and manage a client base via different enquiry channels
• Strong conversion ratio through knowing your competitors
• Achieve monthly targets

Product Expertise:

• In depth knowledge on your Top 5 destinations in store
• In depth knowledge of your Top 3 customer personas in store
• Continuous self-development on preferred product
• Participating in supplier events, educationals and workshops
• Customer Experience:

• Follow the one best way Customer Experience process
• Strong customer engagement driven through person to person ethos
• Customer relationship management to promote the brand
• Personally deliver Amazing Travel Experiences

Systems and Processes:

• Become an expert on: Amadeus, Omnis, e-customer, Compass, all supplier online booking tools and e-mail
• Follow one best way blueprint to mitigate risk
• Continuous development on all platforms (self and through the business)

• Matric
• SA citizen / Relevant working visa
• 4 years work experience/ tertiary qualification
• Travel experience advantageous