Sales Account Mgr Inland at Sasol

Purpose of Job

• Manage customer sales accounts for assigned function within the Chemicals Business Unit in order to maximise profitability for the company.
• Identifying customers’ requirements and balancing these requirements with the organisational requirements and offer an appropriate value proposition.
• Building and sustaining sound business relationships to maximise short and long-term revenue.

Key Accountabilities

• Identify, interpret and communicate customers’ needs and requirements to the organisation to structure optimum price, product and value offering.
• Achieve sales (demand) forecast accuracy for the specific portfolio of customers for the assigned product suit.
• Establish and build strong client relationships over time that allow for continuity and ongoing representation reinforced by sales support/delivery programs, and communications to meet personal sales targets within the full line of assigned products.
• Participate in developing and implementing marketing strategies and selling plans.
• Negotiate and agree with customers on price, product and value offering.
• Develop and maintain sound business relationships with customers.
• Provide product technical support to customers.
• Administer customers’ account information and ensure that queries, complaints and incidents are dealt with promptly.
• Gather and communicate customer and market intelligence promptly.
• Generate monthly sales reports and customer visit reports and update customer activities in CRM.
• Track monthly orders and sales against sales forecasts (both internal and customer-supplied) and take corrective actions on deviations.
• Reconcile pricing data and invoiced prices and manage the administration of debit and credit notes to customers.
• Monitor competitive activity in each account and ensures that appropriate response strategies are formulated and communicated.
• Contribute to the development and implementation of business and sales strategies.
• Ensure sound decisions are made to facilitate sustainable business relationships with customers, to the advantage of both parties.
• Ensure that customer focus is maintained, and service levels met as agreed with stakeholders.
• Monitor stock availability for assigned product suite.
• Take full accountability for your portfolio of customers within the Sasol Governance guidelines and deliver on the value proposition offered and agreed.
• Work with internal and external stakeholders to ensure an enhanced customer experience.
• Work positively with diverse cultures internally and externally.
• Build sustainable partnerships with customers to unlock value to Sasol and the customer.
• Ensure a smooth interface between marketing and sales, technical services, operations, credit management, legal, supply chain, customer services, planning and optimisation and outbound logistics.
• Ensure multi-level customer relationships are maintained and developed to the mutual benefit Sasol and the customers.
• Maintain updated customer profiles for all customers in CRM and ensure customer master data is always accurate.
• Ensure management meetings / customer visits as requested or appropriate.
• Assist with administration of customer satisfaction surveys, credit control and any customer-related interface with Sasol.
• Ensure that the Sasol value proposition is self-understood and appropriately agreed to all stakeholders.

Formal Education

• University Bachelors Degree

Working Experience

• Experience: 6+ relevant years