Sales Administrator - Centurion at Nology

Key Duties and Responsibilities:

Order Processing

• Effectively and timeously deal with telephone and email request for quotations.
• Ensure all quotations are followed up as and when necessary.
• Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
• Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
• Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.
• Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.
• Facilitate and oversee the credit note process.
• Determine and communicate customer back orders for items included on incoming orders/shipments.
• Timeously process and send out monthly recuring invoices for applicable services and/or customers.

Sales Enquiries

• Respond to email and telephonic enquiries within stipulated timeframes.
• Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.

Admin and Reporting

• Ensure that the SO’s is complete and up to date on Acumatica.
• Ensure that the Credit Note are load and completed.
• Ensure that the Quotation are followed up and completed on Acumatica.

Outbound Calls

• Contact and build relationships with new customers.
• Maintain and agreed level of pr-active telephone contact with both existing and new customers.

Customer Satisfaction

• Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
• Customer Satisfaction Survey score of a least 4.5.

Other/General

• Maximize sales by continually up selling and promoting promotions on all sales calls and emails.
• Achieve team and individual sales targets as set by Management Team within the agreed time scale.
• Meet and exceed the agreed specific performance objectives.

The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director.

Education and Qualifications Required:

• Grade 12
• Sales qualification – advantageous

Required Skills, Knowledge and Personal Characteristics:

• Professional and confident in conduct and communication
• Telephone and email etiquette and manners
• Customer focused
• Attention to detail/thorough
• Time management and prioritisation
• Pro-active
• Good listener
• Problem solver
• Enthusiastic/willing to learn new things

Experience Required:

• Experience in sales and sales administration – 3 years
• Experience in IT /Networking/Internet Industry beneficial