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  • Posted: Apr 8, 2024
    Deadline: Not specified
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    Founded in 2001, Nology is a specialist value-added distributor of converged IP solutions to service providers, network operators, systems integrators and resellers across Southern Africa. Nology represents, distributes and supports some of the top international Broadband, Wireless, Networking and VoIP brands and is continually expanding our product offer...
    Read more about this company

     

    Sales Administrator - Centurion

    Key Duties and Responsibilities:

    Order Processing

    • Effectively and timeously deal with telephone and email request for quotations.
    • Ensure all quotations are followed up as and when necessary.
    • Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
    • Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
    • Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.
    • Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.
    • Facilitate and oversee the credit note process.
    • Determine and communicate customer back orders for items included on incoming orders/shipments.
    • Timeously process and send out monthly recuring invoices for applicable services and/or customers.

    Sales Enquiries

    • Respond to email and telephonic enquiries within stipulated timeframes.
    • Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.

    Admin and Reporting

    • Ensure that the SO’s is complete and up to date on Acumatica.
    • Ensure that the Credit Note are load and completed.
    • Ensure that the Quotation are followed up and completed on Acumatica.

    Outbound Calls

    • Contact and build relationships with new customers.
    • Maintain and agreed level of pr-active telephone contact with both existing and new customers.

    Customer Satisfaction

    • Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
    • Customer Satisfaction Survey score of a least 4.5.

    Other/General

    • Maximize sales by continually up selling and promoting promotions on all sales calls and emails.
    • Achieve team and individual sales targets as set by Management Team within the agreed time scale.
    • Meet and exceed the agreed specific performance objectives.

    The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director.

    Education and Qualifications Required:

    • Grade 12
    • Sales qualification – advantageous

    Required Skills, Knowledge and Personal Characteristics:

    • Professional and confident in conduct and communication
    • Telephone and email etiquette and manners
    • Customer focused
    • Attention to detail/thorough
    • Time management and prioritisation
    • Pro-active
    • Good listener
    • Problem solver
    • Enthusiastic/willing to learn new things

    Experience Required:

    • Experience in sales and sales administration – 3 years
    • Experience in IT /Networking/Internet Industry beneficial

    Method of Application

    Send your application to [email protected]

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