Job Openings at Nology

Key Duties and Responsibilities:

Order Processing

• Effectively and timeously deal with telephone and email request for quotations.
• Ensure all quotations are followed up as and when necessary.
• Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
• Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
• Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.
• Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.
• Facilitate and oversee the credit note process.
• Determine and communicate customer back orders for items included on incoming orders/shipments.
• Timeously process and send out monthly recuring invoices for applicable services and/or customers.

Sales Enquiries

• Respond to email and telephonic enquiries within stipulated timeframes.
• Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.

Admin and Reporting

• Ensure that the SO’s is complete and up to date on Acumatica.
• Ensure that the Credit Note are load and completed.
• Ensure that the Quotation are followed up and completed on Acumatica.

Outbound Calls

• Contact and build relationships with new customers.
• Maintain and agreed level of pr-active telephone contact with both existing and new customers.

Customer Satisfaction

• Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
• Customer Satisfaction Survey score of a least 4.5.

Other/General

• Maximize sales by continually up selling and promoting promotions on all sales calls and emails.
• Achieve team and individual sales targets as set by Management Team within the agreed time scale.
• Meet and exceed the agreed specific performance objectives.

The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director.

Education and Qualifications Required:

• Grade 12
• Sales qualification – advantageous

Required Skills, Knowledge and Personal Characteristics:

• Professional and confident in conduct and communication
• Telephone and email etiquette and manners
• Customer focused
• Attention to detail/thorough
• Time management and prioritisation
• Pro-active
• Good listener
• Problem solver
• Enthusiastic/willing to learn new things

Experience Required:

• Experience in sales and sales administration – 3 years
• Experience in IT /Networking/Internet Industry beneficial

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Key Duties and Responsibilities:

Reception Duties and Responsibilities

• Greet clients and visitors and set a positive and professional office atmosphere.
• Answer the phone, take messages, and redirect calls.
• Monitor and report line quality to the VoIP team if problematic
• Organise and maintain files and records.
• Manage boardroom bookings and communicate clashes
• Arrange mail collection with the Logistics Supervisor and distribution of mail.
• Receive and distribute supplies and parcel deliveries.
• Record staff movement.

Administrative Duties and Responsibilities

• Order lunch as per the lunch order sheets.
• Reconcile lunch orders daily on spreadsheet.
• Liaise with the lunch suppliers when you have any complaints or queries.
• Manage vending machine refills and maintenance.
• Stationary issue and stock control.
• Weekly audit of stock issued by the cleaning staff (groceries and cleaning products) and report any inconsistency or abuse.

Procurement

• Obtain quotation for stationery and grocery replenishment
• Do PRF’s for all purchases done
• Do PRF for lunch orders in order to get the vendors paid.

General Duties and Responsibilities

• Report faulty appliance, broken furniture, and structural damage and/or repairs.
• Maintain the Reception SOP and communicate and changes required or suggestions that can be beneficial.
• Monitor the parking and report any problems experienced due to lack of parking to the HR & Facilities
• Ensure the efficient operation of the company reception and liaise with VoIP to ensure the telephone system is always functional.
• Capturing of stock control sheets weekly.
• Report any abuse of stock or resources
• Receive WebAfrica units from customers and capture on the system as per instructions from the VAS & SW Team.
• Assist the Logistics team with scanning and saving of P.O.D’s onto Acumatica.
• During your employment you shall be obliged to carry out the lawful instructions of the Company faithfully and diligently and always use your best endeavours to promote the best interests of the Company.
• Should the Company introduce new methods of working and/or new technology you will be required to co-operate with these changes adapting to new methods of working and/or technology and undergo training as the Company directs.
• The company reserves the right to vary duties and responsibilities of the staff to suit the future needs of the business giving fair notice in writing.

Required Skills, Knowledge and Personal Characteristics:

• Excellent interpersonal skills
• Analytical and problem-solving skills
• Effective verbal and listening
• Communications skills
• Attention to detail and high level of accuracy
• Effective written communications skills
• Time management skills
• Honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible