Sales Advisor at FNB South Africa

Job Description

• To proactively engage customers through outbound sales campaigns, promote and sell FNB products and solutions, and identify cross-sell opportunities based on customer needs.
• The Sales Advisor is responsible for achieving sales, quality, conversion, productivity, and compliance targets while delivering a world-class and professional customer experience.

Key Responsibilities: 

• Engage customers through outbound dialler-generated sales campaigns. 
• Promote and sell products across the Transact, Borrow, Invest, Insure, and FNB Connect pillars. 
• Follow approved sales scripts, processes, and compliance requirements during all customer interactions. 
• Identify customer needs and maximise cross-sell opportunities through effective questioning and engagement. 
• Achieve sales, productivity, quality, conversion and compliance targets. 
• Accurately capture sales, customer interactions, and outcomes on relevant systems. 
• Effectively manage allocated leads and sales opportunities. 
• Deliver a professional and positive customer experience on every interaction. 
• Participate in coaching, training, and development initiatives to improve performance. 
• Contribute to a culture of continuous improvement, collaboration, and service excellence. 
•  
• Working Environment: 
• Fast-paced, target-driven outbound sales call centre environment. 
• Dialler-generated campaigns where customers may not be expecting the call. 
• Opportunity to cross-sell additional products based on customer needs and eligibility. 

Minimum Requirements: 

• FSCA Recognised NQF Level 5 Qualification. 
• RE5. 
• Mandated for FAIS Sub-Categories 1.17, 1.18 and 1.22 (Not currently under supervision). 
• 1-2 years' sales experience in a call centre environment. 

Key Competencies: 

• Sales Skills 
• Objection Handling & Closing Techniques 
• Customer Centricity 
• Resilience & Results Orientation 
• Communication Skills 
• Compliance & Attention to Detail 
• Accountability 
• Teamwork & Collaboration 

Success Measures: 

• Achievement of sales and scorecard targets. 
• Strong customer experience outcomes. 
• High quality and compliance standards. 
• Effective lead conversion management. 
• Positive contribution to team and business objectives. 

End Date: August 25, 2026