First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
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Job Description
- To proactively engage customers through outbound sales campaigns, promote and sell FNB products and solutions, and identify cross-sell opportunities based on customer needs.
- The Sales Advisor is responsible for achieving sales, quality, conversion, productivity, and compliance targets while delivering a world-class and professional customer experience.
Key Responsibilities:
- Engage customers through outbound dialler-generated sales campaigns.
- Promote and sell products across the Transact, Borrow, Invest, Insure, and FNB Connect pillars.
- Follow approved sales scripts, processes, and compliance requirements during all customer interactions.
- Identify customer needs and maximise cross-sell opportunities through effective questioning and engagement.
- Achieve sales, productivity, quality, conversion and compliance targets.
- Accurately capture sales, customer interactions, and outcomes on relevant systems.
- Effectively manage allocated leads and sales opportunities.
- Deliver a professional and positive customer experience on every interaction.
- Participate in coaching, training, and development initiatives to improve performance.
- Contribute to a culture of continuous improvement, collaboration, and service excellence.
-
- Working Environment:
- Fast-paced, target-driven outbound sales call centre environment.
- Dialler-generated campaigns where customers may not be expecting the call.
- Opportunity to cross-sell additional products based on customer needs and eligibility.
Minimum Requirements:
- FSCA Recognised NQF Level 5 Qualification.
- RE5.
- Mandated for FAIS Sub-Categories 1.17, 1.18 and 1.22 (Not currently under supervision).
- 1-2 years' sales experience in a call centre environment.
Key Competencies:
- Sales Skills
- Objection Handling & Closing Techniques
- Customer Centricity
- Resilience & Results Orientation
- Communication Skills
- Compliance & Attention to Detail
- Accountability
- Teamwork & Collaboration
Success Measures:
- Achievement of sales and scorecard targets.
- Strong customer experience outcomes.
- High quality and compliance standards.
- Effective lead conversion management.
- Positive contribution to team and business objectives.
End Date: August 25, 2026
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Job Description
- To assist Deal Makers in deal structuring and prepare documentation for credit review (multiple Lend products) for the allocated Region.
- To assist Deal Maker, Regional Head and Provincial Head in management of portfolio.
Are you someone who can:
- Analyse credit information to estimate degree of risk in extending credit and financing to clients, ensuring that deals are structured appropriately
- Provide assistance to the Deal Maker in presenting to various Credit Committees by ensuring high quality credit applications
- Deliver exceptional Credit service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Develop and maintain a comprehensive understanding of the economic environment, business risks and financial reports with the ability to relate such issues to specific business opportunities and the risk profile of individual clients
- Ensure that service delivery is accurate, timeous and of a high standard
You will be an ideal candidate if you:
- Have a minimum of a BCom Degree or equivalent qualification in Accounting, Commerce, Finance or related field
- Have 3 - 5 years’ business/commercial credit application process experience within banking/financial services
- Have strong financial and credit skills
- Have understanding/knowledge of Commercial Property Finance (advantageous)
You will have access to:
- An innovative work environment
- Opportunities for personal and professional growth
- Collaborative teams
We can be a match if you are:
- Analytical
- Attention to detail
- Strong communicator
End Date: August 21, 2026
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment.
- You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
You will have access to:
- Opportunities to build strong customer relationships within a dynamic POP environment
- A challenging, fast-paced branch setting
- Continuous learning and development aligned to your career path
- Opportunities to make a meaningful impact as a brand ambassador within a local market
You can be a match if you are:
- Client-focused with a strong ethical mindset
- Passionate about service excellence and problem-solving
- Confident in needs-based selling and solution delivery
- Agile, adaptable, and comfortable in a high-volume environment
- A strong communicator with excellent interpersonal skills
- Results-driven with strong planning and organisational skills
- Detail-oriented with high compliance awareness
- Able to work independently and collaboratively within a team
End Date: August 20, 2026
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Are you someone who has experience in:
- Providing leadership and direction for the design, implementation and management of enterprise systems management infrastructure
You will be responsible for:
- Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
- Present work proposals on planned activities that will require financial resources
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Work closely with a cross-functional team to assess enterprise system management product requirements for new and enhanced interface applications
- Provide leadership and direction within enterprise systems management to use correct networks, platforms and applications
- Oversee the design, implementation and management of the enterprise systems management infrastructure
- Translate business strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Ensure service level requirements in the areas of network management, platform management, application management, event management, patch management, configuration management, capacity management, enterprise systems monitoring, automation, integration and asset management
End Date: August 20, 2026
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The Banking Advisor assists in proactively managing a portfolio of Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships across the FRG.
Qualifications and Experience
- Relevant FSCA Approved NQF7 in Finance or Economics or Accounting.
- Preferred Qualification: FAIS accreditation required (RE5).
- 2 - 3 years’ experience within a Sales/Service area of a financial environment.
End Date: August 21, 2026
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Job Description
- To provide specialized construction financial and contractual advice and monitor property developments and building projects end-to-end, across franchises in South Africa and relevant subsidiaries, ensuring that projects are completed within agreed costs and timelines
Job Description
- Provide input into functional budget and monitor and report on variances
- Minimize expenditure and manage costs and collate, analyze, evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
- Manage authorization of expenditures and implementation of financial regulations
- Calculate the cost to complete projects by visiting the site, assessing the developer's claims and the project cost report
- Monitor the project against the projected plan and notify credit in good time of any expected delays and the potential impact thereof on the cost and timelines of the project
- Verify and substantiate variation orders on the project and the impact thereof on the approved project funding
- Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Resolve customer dissatisfaction/complaints by taking ownership of the problem
- Analyze customer feedback to help improve customer service
- Ensure that delivery is accurate, timeous and of an acceptable standard
- Ensure that product or service knowledge and advice is technically accurate
- Know and understand customer needs to deliver a quality service
Qualification(s) and Experience
- BSc Quantity Surveying and other relevant qualifications
- Post graduate degree related to Quantity Surveying
- 3 to 5 years' experience in township, residential and commercial developments
End Date: August 23, 2026
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
- Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration,
- Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact on a local market as a brand ambassador.
You can be a match if you are:
- Client-focused and have an ethical approach to advice
- Enjoy solving problems.
- Persuasive selling skills
- Agile and Flexible
- Strong communication and interpersonal skills
- Results-driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
End Date: August 20, 2026
go to method of application »
Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
- You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
You will have access to:
- A customer‑facing role within the FNB Points of Presence network
- Exposure to digital enablement, customer engagement, and frontline service practices
- Ongoing learning and development aligned to service, sales, and operational excellence
- A collaborative, supportive branch environment focused on customer delight
You can be a match if you are:
- Customer‑centric with a passion for delivering exceptional experiences
- Motivated by achieving performance targets
- Organised and detail‑driven with strong follow‑through
- Ethical, compliant, and aligned to governance requirements
- A strong team player who builds positive working relationships
- Proactive in your learning and personal development
End Date: August 20, 2026
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Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: August 20, 2026
go to method of application »
Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: August 20, 2026
go to method of application »
Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: August 20, 2026
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Job Description
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
Are you someone who can:
- Identify and utilize opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Participate in planned activities that are appropriate for own development.
- Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification.
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 5 to 10 years’ experience in a Banking, Investment, Financial Planning, Wealth
- Management, and client facing environment.
- Full understanding of money management principles
End Date: August 30, 2026
go to method of application »
Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: August 20, 2026
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
- Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact on a local market as a brand ambassador.
You can be a match if you are:
- Client-focused and have an ethical approach to advice
- Enjoy solving problems.
- Persuasive selling skills
- Agile and Flexible
- Strong communication and interpersonal skills
- Results-driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
End Date: August 21, 2026
go to method of application »
Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)
Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
You will have access to:
- A customer‑facing role within the FNB Points of Presence network
- Exposure to digital enablement, customer engagement, and frontline service practices
- Ongoing learning and development aligned to service, sales, and operational excellence
- A collaborative, supportive branch environment focused on customer delight
You can be a match if you are:
- Customer‑centric with a passion for delivering exceptional experiences
- Motivated by achieving performance targets
- Organised and detail‑driven with strong follow‑through
- Ethical, compliant, and aligned to governance requirements
- A strong team player who builds positive working relationships
- Proactive in your learning and personal development
End Date: August 21, 2026
go to method of application »
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
You will have access to:
- Opportunities to build strong customer relationships within a dynamic POP environment
- A challenging, fast-paced branch setting
- Continuous learning and development aligned to your career path
- Opportunities to make a meaningful impact as a brand ambassador within a local market
You can be a match if you are:
- Client-focused with a strong ethical mindset
- Passionate about service excellence and problem-solving
- Confident in needs-based selling and solution delivery
- Agile, adaptable, and comfortable in a high-volume environment
- A strong communicator with excellent interpersonal skills
- Results-driven with strong planning and organisational skills
- Detail-oriented with high compliance awareness
- Able to work independently and collaboratively within a team
End Date: August 16, 2026
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Are you someone who can:
- Implement and manage branch operational policies, procedures, and compliance processes to mitigate risk
- Support the delivery of excellent customer experiences by enabling efficient branch operations and resolve customer queries efficiently and within agreed turnaround times
- Manage branch costs and expenses within approved budgets to achieve cost efficiencies
- Deliver exceptional service by providing proactive, innovative, and appropriate solutions and continuous improvement to enhance innovation, efficiencies, and competencies within the branch
- Maintain efficient electronic tracking and monitoring processes for administrative activities and timelines
- Ensure accurate recordkeeping and documentation in line with governance standards
- Provide accurate and reliable business information to support informed decision making by analysing trends and data to identify opportunities for improved operational efficiency
- Plan and manage team performance to support branch objectives and service standards Support skills development, employment equity, and talent initiatives to build a capable and engaged team
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
- 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment
You will be an ideal candidate if you possess the following:
- Strong understanding of operational risk, policies, and governance requirements
- Strong organisational skills with a high attention to detail
- Proven ability to manage budgets, track expenses, and improve operational efficiencies
- Experience working with business intelligence, reporting, or operational data
You will have access to:
- Opportunities to contribute to operational excellence within a Points of Presence environment
- A structured, governance driven branch setting
- Continuous learning and development opportunities aligned to your role
- The opportunity to positively impact customer satisfaction and branch performance
You can be a match if you are:
- Detail driven with a strong compliance and risk mindset
- Customer focused and service oriented
- Organised and able to manage multiple priorities effectively
- Analytical with the ability to interpret data and trends and proactive in finding solutions with an innovative approach
- A collaborative team player who works well with branch stakeholders
- Committed to continuous improvement and personal development
End Date: August 20, 2026
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Job Description
- The Visa Consultant is responsible for providing the client with advice and guidance on how best to obtain required documentation to Travel internationally and how to complete this process smoothly. The Visa Consultant will work within strict timelines and communicate with authorities and the client consistently via email or telephone including client facing.
- Clients will be treated individually, and the process tailored to suit them. The Visa Consultant will have a strong understanding of border control procedures as well as any related legislation. This will include a knowledge of systems built IT understanding
Are you someone who can:
- Oversee all aspects of the Visa Service, ensuring that the process runs smoothly.
- Interview all clients and deal with all applications face to face and by the telephone to ensure that the Travelers understands the requirements.
- Oversee the completion of all relevant visa documents and ensure that they are received within the time limit set by the government.
- Ensure that all of the information provided by the Travelers is accurate and correct, preparing and checking all legal documents.
- Prepare all fee quotes and any information required by the Travelers.
- Maintain strong working relationships with all clients and colleagues.
- Help the client to obtain Visas on arrival for the destinations that provides visas on arrival,
- Where there are critical engagements during the application, the visa consultant will be present with the applicant at the embassy,
- Be full responsible for all visa issues and operations, remaining up to date with any changes to legislation.
- Identify visa system glitches and apply for improvements
- Train some HR/Mobility staff to enhance their understanding of immigration /visa rules to help them to fulfil their roles to a high level.
You will be an ideal candidate if you have:
- A Tourism or Business Administration Diploma
- International Relations Qualification Degree
- Information security awareness certification
- Min 3 years experience in:
- Visa processing
- Travel consulting
- Immigration consulting
- Travel agency operations
- Customer service administration
- Processing visa applications (Schengen, UK, USA, Canada, Australia, etc.)
- Reviewing supporting documentation
- Advising clients on visa requirements and eligibility
- Liaising with embassies, consulates, VFS, TLScontact and visa centres
- Tracking application status and deadlines
- Managing high volumes of applications accurately
- Handling client queries and escalations
You will have access to:
- Opportunities to network and collaborate.
- Challenging working environment
- Opportunities to innovate.
End Date: August 21, 2026
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Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: August 20, 2026
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Role overview:
- We are seeking an experienced Firewall Security Specialist to join our Infrastructure and Cybersecurity team. The successful candidate will be responsible for the administration, maintenance, monitoring, and optimization of enterprise firewall and network security platforms, ensuring the confidentiality, integrity, and availability of critical banking systems and services.
- The role requires a strong understanding of network security technologies, change management processes, threat mitigation, and operational support within a large-scale enterprise environment.
Key Responsibilities:
- Administer and support enterprise firewall environments, including configuration, maintenance, and troubleshooting.
- Implement and manage security policies, access control lists (ACLs), NAT, VPNs, and security zones.
- Perform firewall software upgrades, patching, and vulnerability remediation.
- Monitor firewall performance, availability, and security events.
- Investigate and resolve firewall-related incidents, outages, and performance issues.
- Review and implement approved firewall rule requests in accordance with security standards.
- Conduct firewall health checks, capacity planning, and lifecycle management.
- Collaborate with Cyber Security, Network Engineering, Risk, and Application teams during project implementations.
- Participate in after-hours maintenance windows and change implementations.
- Ensure compliance with organizational security standards, audit requirements, and regulatory obligations.
- Maintain accurate operational documentation, network diagrams, and configuration records.
We can be a match if you have:
- Degree or Diploma in Information Technology, Network Engineering, Cyber Security, or related field.
Industry certifications such as:
- Cisco CCNA Security / CCNP Security
- Cisco Secure Firewall Certification
- ITIL Foundation (advantageous)
- 3–5+ years of hands-on firewall administration experience.
- Experience supporting enterprise security platforms within a large corporate environment.
- Experience implementing security change requests and managing major incidents.
- Strong understanding of network protocols and security architectures.
End Date: August 23, 2026
Method of Application
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