Sales Agent Outbound (62458) at Ntice Sourcing Solutions

About the role

• The Outbound Call Centre Agent is responsible for proactively contacting potential Miway customers by converting leads into sales to promote Miway insurance products, conduct policy reviews, convert leads into sales
• The role supports Miway's sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards
• Predictive dialling may be used when contacting clients to provide customers with essential information regarding Miway products and services
• The Outbound sales agent will provide quality service to external and internal customers by ensuring accuracy in recording of data

Minimum Requirements

Qualification Required

• Matric / Grade 12 / Standard 10 / NQF 4
• RE5 Certificate (as per DOFA date)
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience

• Minimum of 1 year Telesales / sales experience in a Call Centre environment
• Short-Term insurance experience would be advantageous

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing independently
• Drives results - Contributing dependently