Sales and Admin Agent | Cape Wine Academy | Johannesburg | Gauteng at Managed People Solutions

Key Responsibilities

• All incoming queries will be navigated based on the category of the query and in an efficient and effective manner. These queries include email, website and telephonic queries.
• When an incoming query pertains to interest in a course. An infographic on how the booking process works is sent together with the brochure for the course and follow up communication is timeously handled.
• Persuasive selling for all queries to guide and convince potential students and clients to book for courses. Actively advancing the sales pipeline to encourage sales.
• Detailed segmentation by channel, client and student accompanied by strategic action plans to be implemented in targeted areas.
• Mapping of potential clients and students and possible leads, together with an action plan of executing on this.
• Effective relationship management is required with students and clients. Of which any queries are dealt with effectively and efficiently.
• Ensure timely and accurate communication of relevant information to both the CWA team and external stakeholders, including clients, prospective students, and partners.
• Effective management of all relevant incoming and acquired data, ensuring that relevant insights and learnings are drawn and put into action plans. Includes the analysis of sales-out transactional data and industry data sources revealing wine consumption trends and consumer behaviour patterns.
• Effort to ensure that you are kept up to date with all the trends taking place in the liquor, and more specifically within the wine industry.
• Ensure that the facilitation, invigilation and hosting of events is always executed in terms of current trends within the market and best practice standards.
• Daily and weekly tracking of current sales vs. targeted sales.
• Including but not limited to general administrative tasks such as requesting invoices, POs, and report requests, while ensuring internal emails are responded to within 24 hours.
• Administrate all agreements including but not limited to Independent Contractor Agreements and License Agreements for CWA Africa.
• Ensure the effective use of the LMS system for managing students and courses relevant to your role.

Requirements and Experience:

• Grade 12
• Tertiary Education: communication management, or customer relations.
• CWA Courses or another Wine Certification.
• 3 years administration experience. 3 years’ experience within a customer service role, 3 years’ Sales experience.
• 5 years administration experience, 5 years’ experience within a customer service role, 5 years’ Sales experience.