Sales Assistant PPT 96 hours Somerset Mall at PANDORA A/S

Job Description

The Sales Associate is responsible for providing an excellent customer service and contributes to the achievement of the sales targets (quantitative and qualitative, individual and team). The main purpose of the SA is to help the customer to select, within our universe of jewels, the ones that better express their personality.

SELLING 

• Masters all the features of the products enhancing technical and stylistic details and attends to all the LINKs training to be always posted on the new launches 
• Understands and gives priority to the customer’s needs in order to offer the best possible experience in store 
• Participates proactively and efficiently in sales activities, making use of all the tools and the sales channels available (on line and off line) 
• Contributes actively to the achievement of the sales objectives according to both the individual and the store’s goals which are constantly monitored 
• Maintains high and consistent level of customer service standards 
• Asks constantly feedback to customers, by also using quality surveys 
• Manages all issues related to the costumer service in a serious, helpful and professional manner, in particular: complaints, returns, individual orders, etc. 
• Promptly finds the relevant / necessary information for the daily work performance (e.g.:priority of the day, goal of the day, important updates from the company)

VISUAL AND STORE ORGANISATION 

• Participates in the organization of the store, making sure that the store, the back office and the inventory are always kept clean and tidy 
• Checks the products delivered in the store, organizes and arranges them for display 
• Takes part in the stock control and internal inventory 
• Organizes the shipments to customers 
• Takes part in the Visual Merchandising activities 
• Keeps private any confidential information, in particular sensitive data concerning the company, the team and the customers 
• Supports the sustainability choices of the company, by putting into action measures aiming to reduce our impact on the environment and minimizing waste