Sales Associate at Mr Price Group

Responsibilities

•  Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance.
• Actively strive for quick complaint resolution and the avoidance of escalation of issues.
• Offer customers an exemplary and timely service.
• Actively engage with a minimum of 15 to 20 customers daily to build a strong customer base through providing personalised product guidance, resolving issues and following up on purchases.
• Efficiently drive sales through upselling products based on customer's needs analysis and preferences.
• Achieve and/or exceed daily sales goal by cross selling and promoting additional products and services.
• Maintain working knowledge of store’s and mr rpice money's policies and procedures.
• Maintain knowledge of current sales, sales promotions and campaign related requirements.
• Facilitate and manage the out-of-box failures (OBF) and repair policies.
• Provide accurate product information to all customers when needed.
• Provide updated information on warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.
• Enhance product knowledge utilising resources available.

Skills and Requirements:

• Grade 12
• 1-2 years relevant experience in a similar role
• Customer orientation
• Attention to detail
• Problem solving

Closing Date: 16th, July 2022