Sales Call Centre Agent - iTalk (Randburg) at Blue Label Telecoms

Job Purpose

• The role of a sales agent is a critical one for a company’s sales and for the growth of its business by promoting the company’s goods and services to potential customers. In fulfilling their role, sales agents use business directories and leads from current clients to identify potential customers. 

Key Responsibilities

Sales:• 

• Selling products and services using solid arguments to prospective customers
• Maintaining positive business relationships to ensure future sales 
• Establish, develop and maintain positive business and customer relationships
• Achieve sales targets and outcomes within schedule time frame
• Able to work comfortably in a fast-paced environment
• Network with potential customers
• Educate customers on each type of sale and make recommendations based on their need
• Target Driven 
• Quality Assurance
• Quality check information captured on systems with that given by Customer
• Aims to deliver the highest standards of customer service and maintaining these standards by continuous evaluation of agents and resolution processes

Requirements

Competencies

Behavioural:

• Honesty and Integrity
• Accountability
• Stress tolerance
• Business acumen
• Strong business sense and ability to reach sales targets
• Communication skills (both written and 
  verbal) 
• Target driven
• Product Knowledge
• Disciplined
• Problem Solving
• Organisational skills
• Multi-tasking
• Team player
• Delivering results and meeting Customer expectations 
• Following instructions and procedures 
• Coping with pressure and setbacks 

Technical

• MS Office skills
• Knowledge and understanding of the following legislations: POPI Act 
• Knowledge and understanding of the Company. systems: TCH 

Education

• Grade 12 

Experience

• 1 years’ experience in a sales environment selling cellular products
• Product knowledge and product transfer 
• Quality assurance
• Call centre certificate (advantageous)
• Knowledge of C3D (added advantaged) 
• Microsoft Office (added advantage)
• Proficient in English