Sales Consultant - Coricraft - Stoneridge at TFG (The Foschini Group)

Job Description
Key Responsibilities:

Sales maximization

• Maintain and increase sales
• Ensure staff are aware of new stock and can answer product related questions.
• Ensure no quotation remains on the system for more than 7 days.
• Ensure available stock is pushed and sold.
• Ensure targets are met and business growth ensured.
• Providing excellent customer service at all times
• Ensure customer expectations are exceeded.
• Ensure that all customers are receiving service of the highest quality and standards
• Ensure all queries have been attended to.
• Ensure that all customers have been contacted and that follow up notes are made on individual orders.
• Ensure all Coricraft values are lived and for all staff to attain the level of excellence required.

Basic administration

• Ensure the customer receives the correct products and delivery process is run in a smoother manner.
• Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
• Ensure that the correct amount and payment type is used when applying payment.
• Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
• Ensure all customers are provided with constant service.
• Ensure that stock levels are correct and minimize stock losses

Ensuring that showroom looks presentable at all times

• To ensure a clean and tidy store in order to enhance display of the store.
• To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
• To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing.
• To ensure that the showroom is visually appealing to customers in the mornings and to ensure that   the store is left neat and tidy, ready for the next day’s trade.
• Incumbent achieves results in ways that build strong partnerships, both internally and externally.
• Client satisfaction / expectation management.
• Participate effectively in a team and self-management.
• Incumbent achieves results in ways that build strong partnerships, both internally and externally.
• Client satisfaction / expectation management.
• Attending to incoming calls.
• Attending to walk in customers.
• Following company policies and procedures.

Experience and Qualifications:

• Matric
• 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment.
• Sales qualification advantageous.
• Computer Literate
• Knowledge of Syspro

Skills:

• Good communication skills.
• Good people skills.
• Good administration skills.