Sales Consultant: Outbound X 4 at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for Sales Consultant: Outbound X 5. Do you think you have what it takes to be our newest Purple Star?
• The successful incumbent will be for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customers/convert inactive customers to active customers.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Willingness to do shift and weekend work.
• At least 3 months sales experience/ contact centre experience 

A bonus to have

• Betting Knowledge

What You’ll Do For The Brand:

• Min talk time of 6 hours per day as a standard requirement
• Call quality is monitored and should never be scored lower than 95%
• Accurate reporting and dispositioning of calls
• Ensure timeous reporting to Team leader/Campaign Manager
• Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base
• Follow the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels
• Effectively manage time in line with the operating procedures of the call centre
• Establish rapport with the customer
• Actively promote the offering and use persuasion techniques and objection handling to convert
• Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk
• Strict adherence to break times and office hours
• Meet daily/weekly/monthly targets
• Comply with company and department policies and procedures
• Any other ad hoc duties that might be required

What You’ll Bring To The Team:

• Must be quality focused and results driven
• Excellent communication and interpersonal skills
• Must have a strong sense of customer focus and sales
• Betting knowledge