Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
Read more about this company
- The Software Development Instructor will be responsible for educating individuals and teams on the principles and practices of software development, including coding languages, methodologies, tools, and best practices, by designing and delivering training programs, creating course materials and assessing learner progress to ensure effective software development within the organization; essentially bridging the gap between technical knowledge and practical application for developers at various levels through implementing training and development tools.
Minimum Requirements:
- Relevant experience as a Software Developer and/or related training, lecturing or mentoring role.
Advantageous:
- Registered MICT SETA assessor.
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
Responsibilities:
Curriculum Development:
- Design and develop comprehensive software development training programs tailored to different skill levels, including beginner, intermediate, and advanced courses, covering topics like object-oriented programming, design patterns, data structures, algorithms, testing methodologies, and version control systems.
Delivery of Training Sessions:
- Conduct interactive training sessions, both in-person and online, utilizing various teaching methods like lectures, demonstrations, hands-on exercises, case studies, and group projects to facilitate learning.
Training Material Creation:
- Develop training materials such as course manuals, presentations, practice exercises, and e-learning modules to support the learning process.
Assessment and Evaluation:
- Assess learner progress through quizzes, practical assignments, and performance evaluations to identify strengths and areas for improvement.
Mentorship and Support:
- Provide individual coaching and mentorship to trainees, addressing their specific questions and challenges during the learning process.
Stay Updated:
- Keep abreast of emerging technologies, software development trends, and best practices to ensure training content remains current and relevant.
Project Implementation:
- Collaboration with development teams.
- Work closely with software development teams to identify training needs, incorporate feedback into training programs, and align training with project requirements.
- Implement, track, problem solve and report on relevant projects as required.
Knowledge, Skills and Competencies:
- Technical skills: Strong proficiency in programming languages like Java, Python, C++, and related development tools and frameworks.
- Software Development Methodologies: Understanding of Agile methodologies (Scrum, Kanban), Waterfall, and other development lifecycle approaches.
- Teaching and Training Skills: Excellent communication, presentation, and facilitation skills to effectively deliver training content to diverse audiences.
- Instructional Design: Ablity to design engaging and effective training materials, including e-learning modules.
- Assessment Skills: Capability to evaluate learner performance and provide constructive feedback.
- Problem-solving: Ability to troubleshoot technical issues and address learner challenges during training sessions
- Demonstrate sound written and verbal communication skills.
- Demonstrates sound presentations skills.
- Demonstrate high energy, enthusiasm and motivation in execution of work.
- Proficient in training methodologies and best practice.
- Demonstrate a strong sense of accountability.
go to method of application »
- The Software Development Instructor will be responsible for educating individuals and teams on the principles and practices of software development, including coding languages, methodologies, tools, and best practices, by designing and delivering training programs, creating course materials and assessing learner progress to ensure effective software development within the organization; essentially bridging the gap between technical knowledge and practical application for developers at various levels through implementing training and development tools.
Minimum Requirements:
- Relevant experience as a Software Developer and/or related training, lecturing or mentoring role.
Advantageous:
- Registered MICT SETA assessor.
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
Responsibilities:
Curriculum Development:
- Design and develop comprehensive software development training programs tailored to different skill levels, including beginner, intermediate, and advanced courses, covering topics like object-oriented programming, design patterns, data structures, algorithms, testing methodologies, and version control systems.
Delivery of Training Sessions:
- Conduct interactive training sessions, both in-person and online, utilizing various teaching methods like lectures, demonstrations, hands-on exercises, case studies, and group projects to facilitate learning.
Training Material Creation:
- Develop training materials such as course manuals, presentations, practice exercises, and e-learning modules to support the learning process.
Assessment and Evaluation:
- Assess learner progress through quizzes, practical assignments, and performance evaluations to identify strengths and areas for improvement.
Mentorship and Support:
- Provide individual coaching and mentorship to trainees, addressing their specific questions and challenges during the learning process.
Stay Updated:
- Keep abreast of emerging technologies, software development trends, and best practices to ensure training content remains current and relevant.
Project Implementation:
- Collaboration with development teams.
- Work closely with software development teams to identify training needs, incorporate feedback into training programs, and align training with project requirements.
- Implement, track, problem solve and report on relevant projects as required.
Knowledge, Skills and Competencies:
- Technical skills: Strong proficiency in programming languages like Java, Python, C++, and related development tools and frameworks.
- Software Development Methodologies: Understanding of Agile methodologies (Scrum, Kanban), Waterfall, and other development lifecycle approaches.
- Teaching and Training Skills: Excellent communication, presentation, and facilitation skills to effectively deliver training content to diverse audiences.
- Instructional Design: Ablity to design engaging and effective training materials, including e-learning modules.
- Assessment Skills: Capability to evaluate learner performance and provide constructive feedback.
- Problem-solving: Ability to troubleshoot technical issues and address learner challenges during training sessions
- Demonstrate sound written and verbal communication skills.
- Demonstrates sound presentations skills.
- Demonstrate high energy, enthusiasm and motivation in execution of work.
- Proficient in training methodologies and best practice.
- Demonstrate a strong sense of accountability.
go to method of application »
- The successful candidates will be responsible for managing iBranch online products with a focus on analyzing daily figures for various sports and products such as slots and other traditional casino games. The Ideal candidates will be responsible for maintaining current betting platforms and introducing new features, solutions, analysis, and products in order to increase revenue and market share through online betting offerings.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Reporting experience.
- Sports betting knowledge.
A Bonus To Have:
- Degree / Diploma in a related field.
- Valid driver's license and own vehicle.
What You’ll Do For The Brand:
- Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
- Provide overall leadership and direction in the development of betting platforms.
- Identify innovations and assessment of Competitors.
- Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress and coordinating actions.
- Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV and other Company products and Improve the functionality for the end users of these applications.
- Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required.
- Competitor analysis reporting.
- Project lead all product testing before releasing to live environment.
- Market awareness and strong Relationship Management abilities.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Any other ad hoc duties that might be required.
- Communicate with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
- Assist and advise the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct and supervise group testing of complete applications and software.
- Identify and eliminate the factors within the applications that may pose a risk to the business.
- Market research and product development.
- New business ideas and improving current business work practices.
- Involvement in making user manuals for system applications.
- Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met.
- Dealing with all betting-related queries for clients.
- Analyze risk and fraud related to the product.
- Analyze the odds relevance and accuracy.
- Highlighting high-risk or high-spend/win clients.
- Defining functionality required front and back end of SyX and mobisite/web.
- Report on product performance and metrics.
- Assist with the completion of the BRD for integration and enhancements.
- Perform testing on functionality and odds of all product releases.
- Key link between Software Development and the business.
- Negotiates commercials relating to the product.
- Creates BRD through collaboration with Betting Product Owner.
- Perform full-cycle testing of product functionality and odds .
- Drive Marketing plans for the product within iBranch/retail.
- Ensure sufficient handover to Betting Product Owner before a live release.
- Review Contracts, looking for additional value or reduction in commercials .
- Setting up strategic meetings with partners to grow figures, implement strategies, and add products.
- Dealing with compliance for GB approvals across all provinces
What You’ll Bring To The Team:
- Impressive business acumen and in-depth market awareness.
- Must be innovative, pro-active and a strategic thinker.
- Ability to take accountability and entail great problem-solving skills.
- Good report writing skills.
- Must be results driven.
- Excellent communication and interpersonal skills.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- A minimum of 12 months in a leadership role
- Track record of over- achieving quota
- Ability to understand customer needs and handle different types of personalities
- Strong listening, communication, presentation and social skills
- A valid driver’s license
A Bonus to Have:
- A post matric qualification
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher outlets. Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily Reports
- Any other related duties that might be required
What You’ll Bring To The Team:
- Excellent communication and interpersonal skills
- Strong sales knowledge
- Demonstrate excellent product knowledge
- Ability to upsell products
- Strong negotiation skills
- Ability to build and maintain strong relations
- Must be results driven
- Excellent presentation and reporting skills
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Copywriting experience
- Valid drivers license
- Available for overtime and weekend work
A Bonus to Have:
- A Degree/ Diploma in a similar field
What You’ll Do For The Brand:
- Execute a results-driven social media strategy.
- Develop and curate engaging content for social media platforms.
- Assist in the creation and editing of written, video, and photo content.
- Work with copywriters and designers to ensure content is informative and appealing
- Attend events and produce live social media content.
- Maintain unified brand voice across different social media channels.
- Collaborate with marketing team to create a social media calendar.
- Monitor social media channels for industry trends and keep abreast of the latest social media best practices and technologies
- Interact with users and respond to social media messages, inquiries, and comments.
- Review analytics and create reports on key metrics.
- Assist in the development and management of social media marketing and influencer marketing strategy.
- Find opportunities to promote our social media channels online and offline.
- Work closely with teammates in order to maintain a consistent brand voice across all paid and organic campaigns.
- Suggest new ways to attract prospective customers, like promotions and competitions
- Any other ad hoc duties that might be required.
What You’ll Bring To The Team:
- Excellent communication and interpersonal skills.
- Good planning skills
- Ability to plan and organise administrative functions proactively
- Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
- Impressive planning, organizational and time management skills.
- Good understanding of the mobile betting application and functionality
- Good understanding of the internet betting platform (website and functionality)
go to method of application »
- The successful candidate will be responsible for acting as the primary resource for expert guidance on processes, systems, and customer interactions. Will have knowledge of customer service platforms, strong analytical skills, and the ability to coach and mentor team members.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Contact Centre Experience
A bonus to have:
What You’ll do for the Brand:
- Identify gaps in existing processes and collaborate with the team leaders and training team to address challenges and improve service delivery.
- Effective circulation, training and acknowledgement of all policies and procedures to the Team.
- Review of the SOP’s on a weekly basis and execute any changes required.
- Provide real time support across various platforms to the team, driving improvement in service delivery.
- Maintain up-to-date knowledge of products, services, promotions and system functionalities in order to facilitate knowledge sharing with the team.
- Facilitate quizzes and other activities in collaboration with the training team on a monthly basis to promote team understanding in line with the requirements.
- Complete onboarding training for new team members.
- Monitor compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to CSM and advise on corrective actions.
- Work closely with the Quality Assurance team in order to understand training needs and implement the necessary training initiatives.
- Monitor adherence to training schedules and Moodle completion, ensuring that any deviations are escalated to the management team.
- Accurate submission of reports as per internal requirements.
- Effective control of equipment such as TV’s, laptops etc. and ensure escalations are completed with the IT team for resolution where required.
- Escalate any system issues to the relevant teams/departments and follow through until resolved.
- Attend to ad-hoc functions as required due to operational requirements.
What You’ll Bring to the Team:
- Good communication and Interpersonal skills.
- Demonstrate high sense of accountability.
- Demonstrates an exceptional level of customer service and quality standard.
- Demonstrates ability to pay attention to detail.
- Managing and prioritizing activities and ensure monitoring of results to accomplish goals.
- Collate and report on information.
- Understand the difference between betting types.
go to method of application »
- We have an amazing opportunity for a Senior Team leader to be based in Mossel Bay, Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Minimum 1-year managerial experience.
A Bonus To Have:
- Valid Drivers License.
- Diploma/Degree/ NQF 4 learnership.
- Minimum 1 year sales management experience.
- Minimum 1 year cash management experience.
- Minimum 1 year within the gaming or betting industry.
What You’ll Do For The Brand:
Branch Growth
- To manage the achievement of targets and branch growth in accordance with operational procedures.
Branch Administration and Cost Management
- Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure daily banking schedules are submitted to the Areal Manager. Ensure adherence to credit card administration &EFT policies where applicable. Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage. Recovery process must be managed in line with processes/procedures. Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages. Manage all security aspects in the branch.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.
Branch Reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.
Customer Experience
- Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
Communication
- Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People Management
- Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements. Ensure staff attendance and behaviour is manage with the directive of the Areal Manager. Identify training and development areas and address interventions with the Areal manager. Ensure all new take on documentation is submitted timeously to the Human Resources department
Values
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
- Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
- Ensure timeous submission of daily, weekly, monthly reports
- Senior Team Leaders are official key holders in the branch
- Must be available 24/7 in case of emergencies
What You’ll Bring To The Team:
- Impressive business acumen.
- Ability to take accountability and entail great problem-solving skills.
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Must have a strong sense of customer focus.
go to method of application »
- The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services, and compliance.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring
- 1-2 years’ experience in the Gaming Industry.
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Update memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks,Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Demonstrate a good understanding of betting procedures and betting types.
- Demonstrate good business acumen skills.
- Demonstrate good financial management skills.
- Excellent people management skills.
- Customer service and orientation experience.
- Must be able to identify, analyze, organise, and solve problems.
- Follows through and delivers results despite obstacles.
- Good attention to detail.
go to method of application »
- We have an amazing opportunity for 2 x Sales Agent (Field) to be based in Paarl, Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
Bonus To Have:
- Prior work experience as a promoter or similar role.
- Excellent customer service skills.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
go to method of application »
- VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Registered with PSIRA (Private Security Industry Regulatory Authority).
- Previous Security experience.
A Bonus To Have:
- Matric
- Valid driver’s license.
What You’ll Do For The Brand:
Duties
- VIPs must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
- VIP need to check around the premises for any suspicious movements before the branch is opened
- VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
- VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
- VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two way radios are in good working conditions and keep safely.
- VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
- Ensure at the searching zone the branch door or the gate is always kept close.
- VIP Officers are not allowed to cross gender scan guest entering the branch.
- Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
- VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
- VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service
- First impressions last - VIP Officers are at the forefront of Hollywood.
- VIP Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance
- VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
- In ranches with no liquor licence, No alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP Officer on duty are not allow to take bets with Amadoda uniform.
- VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other
- VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
- Able to work in a rotating shift /work flexible hours.
- Ensure the ability to work independently.
- Ensure you physical fitness is obtained at all times in line with the job requirements
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Valid driver’s license.
- 12 months experience in a leadership role.
- Track record of over – achieving quota.
- Ability to understand customer needs and handle different types of personalities.
A Bonus To Have:
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher outlets. Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily Reports
- Any other related duties that might be required
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
Job Description
- Join the winning team and help us stay on track with your attention to detail, organisational skills, and understanding of accounting principles as a Bookkeeper at our iBranch in Durban. At Hollywood Bets, we understand that accurate financial management is one of the keys to success. We’re looking for someone to keep our financial records in top shape. You’ll be responsible for reviewing cashbook entries and related reconciliations, as well as assisting the Financial Accountants as directed.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Matric
- Minimum 1 year of Bookkeeping/ Accounting experience.
What You’ll Do for The Brand:
- Financial Metrics
- Processing of weekly cash book transactions and ensuring allocations are accurate and complete.
- Reviewing monthly petty cash recons.
- Reviewing of general ledgers to ensure cashbook clerk, debtors and creditors capturing are correctly allocated and VAT correctly accounted for.
- Ensuring the Cashbook Clerks, Creditors and Debtors meet their deadlines which will allow sufficient time for review of all general ledgers before the preparation of management accounts.
- Capturing of monthly routine journal entries for review by the Senior Team.
- Preparation of performance measures and supporting reports relevant to the management accounts.
- Preparation of monthly high-risk reconciliations for review by the Senior Team.
- Completion of monthly balance sheet recons for review by the Senior Team.
- With the guidance of the Senior Team, preparation of the trial balance for the monthly management accounts.
- Review monthly VAT ledger accounts, prepare output and input reasonableness schedules and VAT reconciliations which will be reviewed by the Senior Team.
- Assist the Senior Team with the requests from external auditors, internal auditors and BEE auditors.
- Assist seniors with ad hoc tasks and company projects from time to time.
People
- Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
- Be considered a team player who helps the rest of team when required over and above their current role.
Compliance, Risk and Quality
- Attend necessary training sessions.
- Ensure proper and logical saving of all work, templates, etc., monthly and annually, so that each year’s financial records are self-contained for inquiries, investigations, or audits.
- Produce high-quality, neat, logical, succinct, and easy-to-follow financial models, templates, and workbooks, with formula links.
- Ensure that the final version of documents, along with other relevant files, are saved, backed up, and appropriately named in chronological order.
- Effectively interact with internal and external parties (e.g., auditors) when required.
Other
- Assist with company projects as allocated from time to time.
- Assist with year-end audit files and audit queries.
- Identifying accounting-related risks and ensuring proper mitigation of these risks.
- Maintaining effective relationship and communication with Internal audit and Treasury Teams.
- Assisting with ideas on innovation and automation of bookkeeper functions.
- Any other such duties that might be required.
Special projects
- Assist as and when they arise.
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for a Sports Content Coordinator (Digital) to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Copywriting experience
- Valid driver’s license
- Must be able to work overtime and weekends
A bonus to have:
What You’ll Do For The Brand:
- Execute a results-driven social media strategy.
- Develop and curate engaging content for social media platforms.
- Assist in the creation and editing of written, video, and photo content.
- Work with copywriters and designers to ensure content is informative and appealing
- Attend events and produce live social media content.
- Maintain unified brand voice across different social media channels.
- Collaborate with marketing team to create a social media calendar.
- Monitor social media channels for industry trends and keep abreast of the latest social media best practices and technologies
- Interact with users and respond to social media messages, inquiries, and comments.
- Review analytics and create reports on key metrics.
- Assist in the development and management of social media marketing and influencer marketing strategy.
- Find opportunities to promote our social media channels online and offline.
- Work closely with teammates in order to maintain a consistent brand voice across all paid and organic campaigns.
- Create and execute paid media campaigns, and manage budgets
- Suggest new ways to attract prospective customers, like promotions and competitions
- Any other ad hoc duties that might be required.
- Copywriting and editing of work sent in by writers
- Good understanding of sports betting and write and publish articles based on this
- Communicating with contributing writers and following up on deadlines issued
What You’ll Bring To The Team:
- Follow process in order to ensure high quality output
- Ensure deadlines are met by using effective planning
- Plan and organise administrative functions proactively
- Approaches own work with dedication and high sense of responsibility
- Understands the mobile betting application and functionality
- Understands the internet betting platform (website and functionality)
- Strong time management skills
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have amazing opportunities for Sales Consultant: Outbound X 5. Do you think you have what it takes to be our newest Purple Star?
- The successful incumbent will be for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customers/convert inactive customers to active customers.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Willingness to do shift and weekend work.
- At least 3 months sales experience/ contact centre experience
A bonus to have
What You’ll Do For The Brand:
- Min talk time of 6 hours per day as a standard requirement
- Call quality is monitored and should never be scored lower than 95%
- Accurate reporting and dispositioning of calls
- Ensure timeous reporting to Team leader/Campaign Manager
- Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base
- Follow the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels
- Effectively manage time in line with the operating procedures of the call centre
- Establish rapport with the customer
- Actively promote the offering and use persuasion techniques and objection handling to convert
- Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk
- Strict adherence to break times and office hours
- Meet daily/weekly/monthly targets
- Comply with company and department policies and procedures
- Any other ad hoc duties that might be required
What You’ll Bring To The Team:
- Must be quality focused and results driven
- Excellent communication and interpersonal skills
- Must have a strong sense of customer focus and sales
- Betting knowledge
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail